Customer Support Specialist

Peak Support

Customer Support Specialist delivering high-quality support to clients through multiple communication channels. Collaborating with cross-functional teams to improve customer experience in a fully remote environment.

Posted 6/12/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Deliver timely, accurate, and high-quality support to members through live chat, email, ticketing systems, messaging platforms, social media, and phone channels
Utilize internal tools, systems, and knowledge resources to efficiently investigate issues and provide effective resolutions
Guide members through the platform and benefits offerings with confidence and expertise
Identify customer trends, recurring issues, and process improvement opportunities, and share insights with relevant teams
Escalate complex concerns appropriately while advocating for the best possible member experience
Maintain clear, professional, and empathetic communication throughout every customer interaction
Demonstrate patience, positivity, and professionalism while handling inquiries and resolving concerns
Collaborate with teammates and cross-functional partners to improve support processes, documentation, and member journeys
Effectively manage priorities and performance expectations in a fast-paced environment
Serve as a brand ambassador by representing the client’s values in every customer and team interaction
Adapt to evolving tools, workflows, and business priorities in a growing global organization.
Maintain flexibility with work schedules, including potential shift adjustments and occasional weekend coverage.

Requirements

What you’ll need

At least 2 years of experience in customer support, technical support, or product support within an omnichannel environment (chat, phone, email, and ticketing)
Strong customer service orientation with a passion for helping people and resolving issues
At least 1 year of experience supporting a B2B and/or B2C SaaS product (preferred)
Experience using customer support platforms such as Intercom, Zendesk, or similar tools (preferred)
Excellent problem-solving and critical-thinking skills
Highly proactive mindset with a strong sense of ownership and initiative
Adaptability and resilience in a fast-changing environment
Exceptional written and verbal English communication skills
Strong organizational skills and attention to detail while managing multiple priorities
Collaborative team player who values partnership, accountability, and shared success
Commitment to continuous learning, growth, and professional development.

Benefits

Comp & perks

Exceptional service environment
Work-from-Home PLUS model
Positive and encouraging culture
Performance-driven culture
Opportunities for growth

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supporttechnical supportproduct supportproblem-solvingcritical thinkingorganizational skillsattention to detailB2B SaaSB2C SaaSomnichannel support

Soft Skills

customer service orientationproactive mindsetadaptabilityresiliencewritten communicationverbal communicationcollaborativeaccountabilityshared successprofessionalism