Peak Support

Customer Service Associate, Project Management Experience

Peak Support

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Deliver exceptional customer service
  • Handle inquiries via email, chat, phone, and other platforms
  • Manage customer relationships effectively
  • Collaborate with team members and report directly to supervisors

Requirements

  • 1–2 years of customer service experience is required
  • Proven experience in customer service with direct client-facing and project management
  • Strong oral and written communication skills
  • Versatility in managing inquiries via email, chat, phone, and other platforms
  • Adaptability and ability to thrive in fast-paced environments
  • Flexibility to work in voice, non-voice, or blended programs
  • Proficiency in Microsoft Office applications, with at least average skills in MS Excel
  • High attention to detail and strong organizational skills
  • Analytical thinking and problem-solving abilities, with some technical aptitude
  • Ability to work independently and reliably with minimal supervision
  • Commitment to completing all required initial training
  • Willingness to work on shifting schedules, including weekends and holidays
Benefits
  • Health insurance
  • Work-from-Home PLUS model
  • Positive, encouraging, and performance-driven culture
  • Opportunities for growth
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer service experienceproject managementMicrosoft OfficeMS Excelanalytical thinkingproblem-solvingtechnical aptitude
Soft Skills
oral communicationwritten communicationadaptabilityattention to detailorganizational skillsindependencereliability