PEAK Event Services

Event Rental Consultant

PEAK Event Services

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $20 - $24 per hour

Job Level

Junior

About the role

  • Serve as the primary point of contact for all our sister companies’ orders, ensuring prompt, professional assistance for new orders, service corrections, and customer inquiries.
  • Monitor phones and emails daily, while processing orders, updating Salesforce leads/opportunities, and entering future client orders.
  • Track UPS shipments and previous day’s pickups; follow up with clients if pickups were missed and coordinate rescheduling or drop-offs as needed.
  • Review and respond to UPS alerts throughout the day, proactively managing any shipping issues with Bright orders.
  • Use conflict resolution skills with professionalism and maintain composure under pressure.
  • Assist in monitoring sales team inboxes when team members are out of the office to maintain consistent client communication.
  • Reach out to clients for payment collection and follow up on outstanding quotes to support revenue goals.
  • Build and maintain strong relationships with internal customers by providing accurate, responsive, and solutions-oriented service.
  • Manage post-order concerns such as replacements, delivery tracking, and fulfillment discrepancies while coordinating with Operations under Reverie Social standards.
  • Navigate multiple software platforms to manage orders, communications, and data entry simultaneously.
  • Assist with virtual design appointments and execute special projects as needed.
  • Drive exceptional customer service by meeting or exceeding benchmarks in satisfaction, issue resolution, and efficiency.

Requirements

  • Minimum of 1 year Customer Service experience or 6+ months in PEAK Sales Coordinator Role
  • Passionate about helping others and a lover of people
  • Exceptional ability to work as a team player – collaboration is vital in this role
  • Excellent communication and relationship building skills
  • Excellent decision-making and problem-solving skills
  • A successful track record working in a high-volume fast paced environment
  • Willingness to work in Central, Mountain or Pacific time zone hours (not restricted to living in those time zones)
  • A workspace that is free from noise or distraction
  • Strong verbal and written communication and presentation skills
  • Excellent organizational skills
  • Ability to manage and direct diverse staff and clientele
  • Ability to multi-task and manage workload imbalance
  • Experience with Microsoft Office
  • Comfortable with modern technology (Salesforce experience is a plus)
  • Strong familiarity with basic technology (email, phones, etc.)
  • Experience as an Administrative Assistant is helpful but not necessary
  • Willingness to travel occasionally during busy event season
Benefits
  • Competitive Pay
  • Paid Time Off + Paid Holidays
  • Medical, Dental + Vision Insurance
  • Company-Paid Basic Life + AD&D Insurance
  • Short Term & Long Term Disability Insurance
  • Telehealth + Wellness
  • Flexible Spending Accounts (FSAs)
  • Employee Assistance Program
  • Travel Assistance
  • 401K Retirement Plan + Employer Matching
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer ServiceSales CoordinationOrder ProcessingConflict ResolutionData EntryPayment CollectionFulfillment ManagementDecision-MakingProblem-SolvingMulti-tasking
Soft Skills
Team PlayerCollaborationCommunicationRelationship BuildingOrganizational SkillsAdaptabilityProfessionalismComposure Under PressureSolutions-OrientedCustomer Service Excellence