PEAK Event Services

Events

• Serve as the primary point of contact for all our sister companies’ orders, ensuring prompt, professional assistance for new orders, service corrections, and customer inquiries.
• Monitor phones and emails daily, while processing orders, updating Salesforce leads/opportunities, and entering future client orders.
• Track UPS shipments and previous day’s pickups; follow up with clients if pickups were missed and coordinate rescheduling or drop-offs as needed.
• Review and respond to UPS alerts throughout the day, proactively managing any shipping issues with Bright orders.
• Use conflict resolution skills with professionalism and maintain composure under pressure.
• Assist in monitoring sales team inboxes when team members are out of the office to maintain consistent client communication.
• Reach out to clients for payment collection and follow up on outstanding quotes to support revenue goals.
• Build and maintain strong relationships with internal customers by providing accurate, responsive, and solutions-oriented service.
• Manage post-order concerns such as replacements, delivery tracking, and fulfillment discrepancies while coordinating with Operations under Reverie Social standards.
• Navigate multiple software platforms to manage orders, communications, and data entry simultaneously.
• Assist with virtual design appointments and execute special projects as needed.
• Drive exceptional customer service by meeting or exceeding benchmarks in satisfaction, issue resolution, and efficiency.

Event Rental Consultant