PDQ

Solutions Engineer – IT System Administrator

PDQ

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇷🇴 Romania

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Salary

💰 RON 10,000 - RON 11,200 per month

Job Level

Mid-LevelSenior

Tech Stack

AzureCloudVMware

About the role

  • Respond to customer support tickets (primarily via email, occasionally via remote sessions) related to Windows imaging, deployment, and device management
  • Investigate and troubleshoot deployment failures, connectivity issues, imaging anomalies, and configuration challenges
  • Reproduce and escalate bugs to engineering with clear documentation
  • Create and maintain technical documentation, KB articles, and usage guides
  • Capture and communicate feature requests and product feedback from customers to the Product and Engineering teams
  • Collaborate with internal teams to test new features, validate fixes, and improve support processes

Requirements

  • High English proficiency (B2 - C1 minimum)
  • 3+ years of hands-on experience as a system administrator, IT technician, or in a similar role managing Windows environments with 300+ endpoints
  • Solid understanding of Windows, Active Directory, networking fundamentals, credentials, and Group Policy
  • Demonstrated experience with Windows imaging and deployment tools, such as SmartDeploy, SCCM, WDS+MDT, FOG, or Intune, as well as underlying components such as the Windows ADK, WindowsPE, DISM, and the Windows Imaging Format (.wim)
  • Understanding of Sysprep, device driver management, WIM/VHD, and hardware-independent image creation
  • Exposure to virtualization technologies (Hyper-V, VMware, or VirtualBox)
  • Working knowledge of PowerShell for automation and troubleshooting
  • Experience with cloud-managed systems (Intune, Azure AD, MDMs)
  • Previous experience supporting technical users or working in a customer-facing support environment
  • Previous work directly with SmartDeploy or other PDQ products
Benefits
  • “PDQ Friday”: an extra paid day off on the third Friday of each month, in addition to PTO and holidays
  • Supplementary private health insurance
  • Equity
  • Professional development budget to support training, certifications, or learning tools relevant to your role.
  • Company-provided laptop, monitor(s), peripherals, and all required remote setup hardware

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Windows imagingdeploymentdevice managementActive Directorynetworking fundamentalsGroup PolicyPowerShellvirtualization technologiescloud-managed systemsSmartDeploy
Soft skills
customer supporttroubleshootingdocumentationcommunicationcollaborationfeature requestsproduct feedback