PDQ

Solutions Engineer – IT System Administrator, Connect/Chat Focused

PDQ

full-time

Posted on:

Location Type: Hybrid

Location: Arizona, Colorado, Connecticut, Florida, Idaho, Illinois, Kentucky, Maryland, Minnesota, Missouri, Montana, New Hampshire, North Carolina, Oklahoma, Oregon, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin • 🇺🇸 United States

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Salary

💰 $95,000 - $100,000 per year

Job Level

Mid-LevelSenior

Tech Stack

CloudDNSiOSMacOSPython

About the role

  • Primary Solutions Engineer for in-product chat support escalation.
  • Customers will interface with AI chatbot and escalate to human support, as needed.
  • Respond to customer tickets (other than chat - primarily email, sometimes remote conferencing)
  • Investigate faults in PDQ Connect’s scanning/inventory capabilities, as well as its application and command deployment.
  • Troubleshoot connectivity issues, credential problems, and environmental issues across customer networks.
  • Reproduce and escalate bugs to Engineering, with clear technical documentation.
  • Maintain and author internal documentation, customer-facing knowledge base articles, and usage guides.
  • Capture and prioritize customer feedback and feature requests for Product and Strategy.
  • Collaborate with internal teams on product quality, testing, documentation, and process improvements.

Requirements

  • 3+ years system administration experience in Windows environments (SMB, enterprise, education, MSP, or government)
  • Solid understanding of Windows and associated on-prem (AD, DNS, networking, Group Policy, LAPS) and cloud (Microsoft 365/Entra ID) environments
  • Hands-on experience with endpoint management tools like PDQ Deploy, PDQ Connect, Intune, SCCM, Kaseya, or similar
  • Demonstrated experience supporting software deployments and troubleshooting end-user environments
  • Working understanding of security best practices in Windows environments
  • Exposure to vulnerability or remediation tools (Defender, Nessus, Tenable, etc.)
  • Experience with scripting in PowerShell (or Bash, Python)
  • Comfort with macOS or iOS
  • Experience with cloud-based identity providers (IdPs) such as Okta, Entra ID, Google Workspace, as well as web app auth protocols (SSO, OIDC)
Benefits
  • 4-Day Work Week
  • Equity
  • Company-provided laptop, monitor(s), peripherals and all required remote setup hardware
  • Managers who champion professional development
  • 100% Premium Coverage for medical, dental and vision for you and your dependents
  • 100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance
  • Company Match of the first 6% of your employee deferrals
  • Flexible Paid Time Off Policy that treats you like the adult that you are
  • Health Savings Account (HSA) and wellness incentives
  • Quarterly Company Values Award (team member nominated)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
system administrationWindows environmentsendpoint managementscriptingtroubleshootingsecurity best practicescloud-based identity providersvulnerability toolsapplication deploymentnetworking
Soft skills
customer supportcollaborationdocumentationproblem-solvingcommunicationprioritizationtechnical writingfeedback captureprocess improvementinvestigation