Support Specialist

PDI

Tru-D Support Specialist providing technical support and implementation services for Tru-D customers. Building relationships and driving infection prevention success in healthcare settings with significant travel requirement.

Posted 7/8/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $65,000 per yearWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Provide technical support and implementation services for Tru-D customers
Responsible for service of existing devices in support of Tru-D warranty obligations
Identify, manage, mitigate and escalate service issues(s)
Execute repairs, troubleshooting and upgrades
Perform annual preventative maintenance service calls
Provide training to new and existing accounts on Tru-D device operation and use of accompanying software
Develop and maintain strong relationships with customers to ensure high customer satisfaction and program effectiveness
Act as a point of contact for all customer, product-related inquiries and work collaboratively with each department to address issues that may arise
Monitor client performance with the use of internal Tru-D software tools and dashboards, Key Performance Indicators (KPIs) and reports to drive utilization
Support quality investigations to determine root cause, assess customer needs and supply solutions to the customer to improve their program
Support the implementation of new devices with uncrating, inspection, testing and demos
Support sales presentations, demos and trade shows as needed
Maintain accurate records and communication of Tru-D’s customer relationship and needs in Salesforce.com and other Tru-D internal management tools
Maintain service tools and inventory
Travel to multiple hospital facilities within the territory, adjusting travel as needed by customers,
Up to 80% of overnight travel may be required
Work schedule may vary to support second and third shift training
Included in rotation for on-call support of our 24-hour hotline

Requirements

What you’ll need

Associate’s or bachelor’s degree preferred
Must obtain required hospital credentialing as needed
Proficient computer skills including Microsoft Office Suite and basic knowledge of salesforce.com preferred
Customer Service experience required
Knowledge of Healthcare preferred
Reliable for efficiency, accuracy and attention to detail
Strong organizational and interpersonal skills
Ability to learn quickly and multitask
Strong analytical and problem-solving skills
Highly motivated with the ability to work independently, multi-task and collaborate effectively in a team environment
Have a sense of urgency with the ability to prioritize and use critical thinking to make timely decisions.

Benefits

Comp & perks

Medical, behavioral & prescription drug coverage
Health Savings Account (HSA)
Dental
Vision
401(k) savings plan with company match and profit sharing
Basic and supplemental Life and AD&D insurance
Flexible Spending Accounts (FSAs)
Short & long-term disability
Employee Assistance Program (EAP)
Health Advocacy Program
Voluntary benefits such as legal services, critical illness, hospital indemnity, accident coverage, ID theft and fraud protection, pet insurance and employee discounts.
Paid time off programs including sick & safe leave, vacation, company & floating holidays, paid parental leave, and depending on the position, summer hours and flex place/flex time options
Monthly car allowance, mileage reimbursement, company issued phone and laptop

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Technical SupportTroubleshootingPreventative MaintenanceDevice Operation TrainingKPI Monitoring

Soft Skills

Interpersonal SkillsOrganizational SkillsAttention to DetailAbility to MultitaskCritical Thinking

Certifications

Hospital Credentialing