Customer Success Representative

PCNA

. Provide accurate, timely, and professional service on all customer interactions, maintaining high standards for accuracy and customer satisfaction.

Posted 4/22/2026full-timeRemote • Colorado, Florida, Illinois, Kentucky, Massachusetts, Missouri, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Texas, Utah, Washington • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Provide accurate, timely, and professional service on all customer interactions, maintaining high standards for accuracy and customer satisfaction.
Respond to inbound calls and emails from customers and internal partners using our support platforms.
Assist with order inquiries, product information, and issue resolution throughout the order process.
Collaborate with internal teams to ensure seamless communication and service.
Maintain up-to-date knowledge of PCNA products and services.
Resolve customer concerns professionally and in alignment with company policy.
Offer creative solutions tailored to the customer’s needs.
Document all customer interactions according to standard procedures.
Navigate internal systems to access order details, pricing, and logistics information.
Perform other related duties as assigned.

Requirements

What you’ll need

High School Diploma or GED required
1–2 years of customer service experience, preferably in a call center or fast-paced support environment
Proficiency in Microsoft Outlook and Word.
Familiarity with customer relationship management (CRM) systems preferred

Benefits

Comp & perks

Full healthcare and benefits!
Flexible scheduling
401k Matching
Generous Paid Time Off and Holidays
PCNA Cares Share Fund – donating to teammates in times of need

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceorder inquiriesissue resolutiondocumentationCRM systemsMicrosoft OutlookMicrosoft Word

Soft Skills

communicationproblem-solvingcollaborationcustomer satisfactioncreativityprofessionalism

Certifications

High School DiplomaGED