PCNA

Ecommerce

• Develop, maintain, and optimize integrations between internal and external systems, including the website, Salesforce, ASI, SAGE, PLM, PIM, and DAM.
• Design and implement APIs, data transformations, and automation processes to ensure efficient, accurate data exchange between platforms.
• Support product data integrations, ensuring product attributes, pricing, inventory, and imagery are properly synchronized across systems and customer-facing channels.
• Enhance account and contact synchronization between Salesforce and the website to improve lead management, account hierarchies, and customer access.
• Enable and maintain data flows for order history, sales activity, and customer insights between Salesforce and other systems.
• Implement and support PromoStandards integrations with distributors and third-party platforms, ensuring compliance and optimal data exchange.
• Collaborate with the Digital Experience and IT teams to troubleshoot and resolve integration issues, maintain uptime, and improve performance.
• Document integration workflows, mappings, and configurations to ensure clarity, traceability, and supportability across teams.
• Partner with Product and Marketing teams to ensure product content and imagery are accurately reflected across all connected systems.
• Participate in integration design reviews, testing, and deployments, following established DevOps and change management practices.
• Monitor integration performance and data quality, proactively identifying and resolving discrepancies or system errors.
• Contribute to digital transformation projects, bringing ideas and technical expertise to improve automation, scalability, and system efficiency.

Digital Experience Integration Developer

Account Manager

• Assist in generating additional revenue associated with their assigned accounts by building and maintaining strong business relationships through their day to day service support and various proactive sales activities.
• Responsible for the complete ownership of an assigned territory.
• Accountable for managing all aspects of their assigned territory base at a PCNA level.
• This role serves as the single point of contact for their assigned accounts and with that, is responsible for ownership of all requests received.
• Responsible for supporting several communication vehicles including phone calls, chat, fax, e-mails or other as identified.
• Responsible for achieving a % growth target for their assigned territory.
• Daily use of Salesforce will be required to log large quotes/orders and other customer specific details to aid in follow up activities.
• Responsible for building, managing and maintaining successful working relationships with all areas needed to support their assigned account base including but not limited to the Field Sales Managers, Strategic Account Managers, Digital Sales Managers, and other departments.
• Delivers a consistent level of service on every call while upholding PCNA’s expectations.
• Supports marketing related activities and associated systems as identified by the Marketing team and Sales Organization.

Customer Success Manager

• Supports PCNA culture and mission to be an employer of choice and is responsible for maintaining consistent service performance and quality with assigned work groups.
• Oversees a domestic and offshore team, including supervisor-level leaders.
• Manages associated offshore processes to make sure productivity and quality metrics are being met consistently and in line with PCNA service expectations.
• Lead all art teams across multiple business units, fostering collaboration, accountability, and innovation.
• Define and execute a strategic roadmap for art operations, focusing on scalability, automation, and service enhancements.
• Partner with cross-functional leaders in Operations, IT, Engineering, and Production to align art services with customer expectations and business goals.
• Oversee offshore vendor relationships, including quality standards, training, performance metrics, and cost management.
• Identify and champion opportunities for future enhancements, introducing innovation into workflows to support business growth and customer satisfaction.
• Creates strategic team initiatives, tools and strategies to achieve service excellence measured by key KPIs such as NPS and CSAT.
• Create and implement training programs, scorecards, and feedback mechanisms to ensure performance benchmarks and quality assurance goals are met.
• Provides implementation support that may require training delivery, process documentation updates, and/or process flow creation.
• Manages personnel, including time card sign-off, evaluations, interviewing and hiring, discipline and terminations, as well as ongoing performance tracking and coaching.
• Continually analyzes art processes and structures to identify areas for future improvement.
• Maintain detailed knowledge of the daily mechanics of all Customer-Facing areas.
• Drive process improvement by analyzing data trends, service systems, and structures, identifying opportunities for innovation and operational efficiency.
• Communicates effectively, with an ability to cascade messaging in a clear, concise and timely manner, garnering stakeholder alignment and engagement throughout the process.
• Familiarity with change management principles and ability to facilitate adoption through all projects and activities.
• Sets clear objectives with project tools, develops plans, and validates metrics to determine optimal action plans to achieve business targets.
• Closely monitor new hire performance once released from the training program and provide appropriate performance feedback.
• Collaborates with cross-functional departments and colleagues to identify root causes of Returns, Credits, and Markdowns (RCMs) and implement preventative measures, minimizing future occurrences and enhancing overall customer satisfaction.
• Build and maintain successful working relationships with other areas of Customer Operations as well as with cross-functional departments to ensure successful order deployment, product delivery and customer satisfaction.
• Lead projects focused on art optimization to enhance the customer experience and streamline production processes.
• Partner with cross-functional teams to evaluate workflows, eliminate inefficiencies, and implement improvements that ensure consistent quality and faster turnaround.
• Prepares and conducts staff meetings on a weekly and monthly basis.
• Supports staff engagement activities and promotes a fun but effective work environment.
• Participates in determining department budgeting and cost management process.
• Manages and supports all HR related needs associated with direct reports.

Customer Success Manager, Art

• Build and maintain productive, professional relationships with key stakeholders in assigned customer accounts at both the management and account executive levels.
• Coordinate the involvement of internal partners — including Field Sales, Support Services, and Management — to meet account performance objectives and exceed customer expectations.
• Achieve assigned targets for profitable sales volume and strategic objectives within designated accounts.
• Lead a joint company–strategic account planning process to define mutual performance objectives, financial targets, and key milestones for one- and three-year horizons.
• Continuously assess, clarify, and validate customer needs to ensure alignment with PCNA’s capabilities and strategic goals.
• Drive solution development efforts that best address customer requirements, ensuring effective collaboration and alignment across all relevant teams.
• Identify and prioritize opportunities within assigned accounts, distinguishing high-value investments from those with limited return potential.
• Plan, coordinate, and attend trade shows or customer events to strengthen relationships, showcase capabilities, and identify new business opportunities.

National Account Manager

Procurement

• Develops and manages Category level plans that dovetail with Company’s strategic and financial direction ensuring SKU’s are “PO Ready” and that margin targets and investment goals are achieved.
• Works closely and assists a category manager, or senior manager, with development plans according to the strategic goals of the category and company.
• Drives Category Sales (Growth and Volume) and margin targets for appointed categories.
• Manages the life cycle of the full SKU offering in each category enhancing SKU productivity and minimizing obsolete inventory exposure based on the strategy set by the category director.
• Communicates and coordinates all phases of the development cycle as applies to duties and product development time and action of the product launch. This includes and supports product design and development through catalog launch and delivery.
• Analyzes and reports on sales, competitors, and market trends. React to these trends and apply the findings to development plans.
• Engages Operations Planning Team on all new initiatives.
• Develops and execute training/sales tools to assist sales force with information on new and existing product lines.
• Communicates to overseas merchandisers design PDFs and revisions, FOB targets and distributor pricing, materials, colors, packaging, production time, ETD’s, maker minimums, testing/engineering – concerns/solutions and sample follow-up as applies to the product development launch.
• Communication responsibilities for all product compliance requirements.
• Closely collaborates with marketing team on effectively bringing new product to market and maximize marketing opportunities with existing product for both brands Bulletline and Leed’s.
• Coordinates with Compliance manager on HTS information and customs compliance on current product development launch and inline concerns for Leed’s and Bulletline.
• Coordinates with engineering and production control on all product testing/decorating approvals and fixture approvals of new products for Bulletline and Leed’s. Communicate approvals and or concerns/solutions to Overseas Merchant Team for both brands.
• Manages profitability of a category with new product launches by analyzing target pricing and target gross margin. Also works with sourcing in managing inline product profitability by managing FOB costs and sourcing strategies.
• Researches and reviews by category/item to ensure that pricing and trend positioning of categories and items are consistent with Leed’s and Bulletline Brand Strategy.
• Presents new product strategies and feature-benefits to large sales-oriented audience.
• Adheres to product launch timeline and action plans.
• Closely collaborates with category planner on setting optimal inventory levels for both brands Bulletline and Leed’s.
• Responsible for serving as a brand manager for retail brand partners that fall within the categories you’re responsible for managing.

Associate Category Manager

Outside Sales

• This job requires getting things done quickly and handling a variety of activities.
• Self-assurance, and the confidence to purposely drive toward results while constantly problem-solving and engaging the commitment of others is essential.
• A leadership style that is firm and goal oriented, and yet motivates, trains, and engages others in an enthusiastic way is important.
• The emphasis on building rapport and relationships with individuals and groups requires an outgoing, poised and persuasive communication style.
• Because the pace of the work is faster than average, the ability to learn quickly and thoroughly while continually recognizing and adapting to changing conditions is critical.
• While this job requires the ability to act independently, a sense of urgency and the confidence to handle a variety of challenges, a full commitment to the success of the business and high standards of achievement are expected in this position.
• The emphasis is on results and effective systems that achieve results through and with people.
• The job environment is flexible, constantly changing, and provides growth opportunity, recognition, and reward for the achievement of business results.

Digital Experience Integration Developer

Account Manager

Customer Success Manager, Art

National Account Manager

Associate Category Manager

Field Sales Manager – Denver Territory