PCNA

Account Manager

• Responsible for driving growth within an assigned territory of top-tier customer accounts by building strong relationships and delivering best-in-class service.
• Act as the primary owner of the customer experience, managing all pre-sale, order, and post-sale support.
• Collaborate closely with Inside Sales and Support teams to uncover opportunities, resolve issues, and ensure a smooth end-to-end customer journey.
• Accountable for managing all aspects of the assigned territory base at a PCNA level.
• Utilize all internal teams across PCNA to assist in gathering information as needed; work with the customer directly on post-sale issues as needed.
• Responsible for supporting several communication vehicles including phone calls, chat, fax, e-mails or other as identified.

Inside Account Manager