PCI Pharma Services

Observability Engineer

PCI Pharma Services

full-time

Posted on:

Location Type: Remote

Location: Pennsylvania • United States

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Tech Stack

AWSAzureCloudFirewallsPythonServiceNowVMware

About the role

  • Lead the enterprise-wide migration from SolarWinds to Dynatrace, including architecture design, agent deployment, and dashboard development
  • Design and implement comprehensive monitoring coverage for servers, network devices, applications, databases, and cloud resources across 16 global sites
  • Develop custom dashboards, alerts, and automated remediation workflows aligned with operational KPIs
  • Establish baseline metrics and anomaly detection rules for proactive incident identification
  • Integrate observability platform with ServiceNow for automated incident creation and enrichment
  • Configure monitoring for IT/OT environments including manufacturing systems, SCADA, and industrial control systems
  • Implement synthetic monitoring for critical business applications and user experience tracking
  • Design log aggregation and correlation strategies for security event monitoring in coordination with SECURE team
  • Create runbooks and standard operating procedures for alert response and escalation
  • Provide 24x7 monitoring strategy and coordinate with global follow-the-sun operations team
  • Integrate backup monitoring via Veeam reporting and alerting for RPO/RTO compliance visibility
  • Optimize monitoring costs through efficient data retention policies and license management
  • Train operations staff on platform usage, dashboard interpretation, and alert response procedures

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 5+ years of experience in infrastructure monitoring and observability
  • Hands-on experience with Dynatrace including OneAgent deployment, Davis AI, and dashboard development
  • Strong experience with SolarWinds (NPM, SAM, VMAN) for migration planning
  • Proficiency in monitoring network infrastructure (Cisco switches, routers, firewalls)
  • Experience monitoring VMware vSphere environments
  • Knowledge of cloud monitoring for Azure and AWS workloads
  • Strong scripting skills (PowerShell, Python, Bash) for automation
  • Understanding of SNMP, WMI, API-based monitoring approaches
  • Experience with log management and SIEM integration
Benefits
  • Equal Opportunity/Affirmative Action Employer
  • Quality and operational excellence
  • Industry-leading customer experience
  • Fair and competitive rewards program
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
DynatraceSolarWindsOneAgent deploymentDavis AIPowerShellPythonBashSNMPWMIAPI-based monitoring
Soft Skills
leadershipcommunicationtrainingcollaborationproblem-solving
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in Information Technology