IP Provisioning Customer Engineer

PCCW

IP Provisioning Customer Engineer responsible for service delivery and technical support for PCCW Global. Collaborates on infrastructure solutions, manages projects, and resolves client issues.

Posted 4/19/2026full-timeAthens • 🇬🇷 GreeceMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudiOSLinux

About the role

Key responsibilities & impact

Provisioning of IP based services and ad hoc on-site support to PCCW Global client base, and ad hoc “smart hands” support to other Business Units.
Collaborate with Presales team to understand the Customers business needs and design infrastructure solutions that align with their goals.
Assist customers in the implementation and deployment of infrastructure platforms.
To provide technical support and guidance throughout the process, ensuring a smooth transition and proper integration with existing systems.
To work closely with cross-functional teams, including sales, product management, and development, to ensure customer requirements are met.
Manage and coordinate with Project Manager the implementing of customized IP Solution Project in configuration and other technical aspect to our customers.
To resolve customer issues during activation and testing by providing technical support mainly remotely, on ad hoc basis on-site.
Work with the core engineering team to resolve higher level problems and implement solutions per request.

Requirements

What you’ll need

Strong knowledge in IP/IPv6/BGP/MPLS/IPSec SDWAN, Network Technology coupled with Cloud Technologies
At least Five (5) Years of relevant working experience
At lease CCNP/CCIE level of experience or knowledge, Certification in Juniper is an added advantage
Know the following Technology/tools/OS an added advantage, Iperf, Cisco IOS-XR/JunOS, Linux, Layer 1 Troubleshooting tools
Good written and verbal communication
Customer-focused with a strong service delivery mindset.
Detail-oriented and highly organized.
Able to lead cross-functional teams and manage third-party vendors.
Comfortable working in fast-paced, high-pressure environments.
Proactive, adaptable, and results-driven.
Well versed in spoken English.
Good communication (especially telephonic), presentation and interpersonal skills

Benefits

Comp & perks

Health insurance
Professional development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IPIPv6BGPMPLSIPSecSDWANNetwork TechnologyCloud TechnologiesLinuxLayer 1 Troubleshooting

Soft Skills

written communicationverbal communicationcustomer-focusedservice delivery mindsetdetail-orientedhighly organizedleadershipvendor managementadaptabilityresults-driven

Certifications

CCNPCCIEJuniper Certification