IP Provisioning Customer Engineer

PCCW

IP Provisioning Customer Engineer at PCCW Global providing support for IP based services and collaborating with the Presales team for infrastructure solutions.

Posted 4/19/2026full-timeManila • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudiOSLinux

About the role

Key responsibilities & impact

Provisioning of IP based services and ad hoc on-site support to PCCW Global client base
Collaborate with Presales team to understand the Customers business needs and design infrastructure solutions that align with their goals
Assist customers in the implementation and deployment of infrastructure platforms
Work closely with cross-functional teams, including sales, product management, and development, to ensure customer requirements are met
Carry out effective & quality customer service provision on all International IP services, including Layer2 VPN, Layer3 MPLS, Global Internet Access, SDWAN, Managed Router/Firewall Services
Manage and coordinate with Project Manager the implementing of customized IP Solution Project in configuration and other technical aspect to our customers
Work with the core engineering team to resolve higher level problems and implement solutions per request
Participate in provisioning and support of additional products as needed, including NNI/Cloud NNI

Requirements

What you’ll need

Strong knowledge in IP/IPv6/BGP/MPLS/IPSec SDWAN, Network Technology coupled with Cloud Technologies
At least Five (5) Years of relevant working experience
At lease CCNP/CCIE level of experience or knowledge, Certification in Juniper is an added advantage
Know the following Technology/tools/OS an added advantage, Iperf, Cisco IOS-XR/JunOS, Linux, Layer 1 Troubleshooting tools
Good written and verbal communication
Customer-focused with a strong service delivery mindset.
Detail-oriented and highly organized.
Able to lead cross-functional teams and manage third-party vendors.
Comfortable working in fast-paced, high-pressure environments.
Proactive, adaptable, and results-driven.
Well versed in spoken English.
Good communication (especially telephonic), presentation and interpersonal skills.

Benefits

Comp & perks

Professional Development Programmes
Flexible working arrangements
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IPIPv6BGPMPLSIPSecSDWANNetwork TechnologyCloud TechnologiesLayer 1 TroubleshootingInfrastructure Solutions

Soft Skills

customer-focusedservice delivery mindsetdetail-orientedhighly organizedleadershipinterpersonal skillscommunicationpresentationadaptabilityresults-driven

Certifications

CCNPCCIEJuniper Certification