PCCW

IP Provisioning Customer Engineer

PCCW

full-time

Posted on:

Location Type: Office

Location: Manila • Philippines

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

CloudiOSLinux

About the role

  • Provisioning of IP based services and ad hoc on-site support to PCCW Global client base
  • Collaborate with Presales team to understand the Customers business needs and design infrastructure solutions that align with their goals
  • Assist customers in the implementation and deployment of infrastructure platforms
  • Work closely with cross-functional teams, including sales, product management, and development, to ensure customer requirements are met
  • Carry out effective & quality customer service provision on all International IP services, including Layer2 VPN, Layer3 MPLS, Global Internet Access, SDWAN, Managed Router/Firewall Services
  • Manage and coordinate with Project Manager the implementing of customized IP Solution Project in configuration and other technical aspect to our customers
  • Work with the core engineering team to resolve higher level problems and implement solutions per request
  • Participate in provisioning and support of additional products as needed, including NNI/Cloud NNI

Requirements

  • Strong knowledge in IP/IPv6/BGP/MPLS/IPSec SDWAN, Network Technology coupled with Cloud Technologies
  • At least Five (5) Years of relevant working experience
  • At lease CCNP/CCIE level of experience or knowledge, Certification in Juniper is an added advantage
  • Know the following Technology/tools/OS an added advantage, Iperf, Cisco IOS-XR/JunOS, Linux, Layer 1 Troubleshooting tools
  • Good written and verbal communication
  • Customer-focused with a strong service delivery mindset.
  • Detail-oriented and highly organized.
  • Able to lead cross-functional teams and manage third-party vendors.
  • Comfortable working in fast-paced, high-pressure environments.
  • Proactive, adaptable, and results-driven.
  • Well versed in spoken English.
  • Good communication (especially telephonic), presentation and interpersonal skills.
Benefits
  • Professional Development Programmes
  • Flexible working arrangements
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IPIPv6BGPMPLSIPSecSDWANNetwork TechnologyCloud TechnologiesLayer 1 TroubleshootingInfrastructure Solutions
Soft Skills
customer-focusedservice delivery mindsetdetail-orientedhighly organizedleadershipinterpersonal skillscommunicationpresentationadaptabilityresults-driven
Certifications
CCNPCCIEJuniper Certification