Voice NOC Engineer
PCCW
full-time
Posted on:
Location Type: Office
Location: Manila • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Voice NOC Engineer is responsible for network surveillance, network performance monitoring and management of PCCW Global networks.
- Member handles system planned work and ad-hoc outage coordination; performs daily routine checks, effective fault ticket handling to resolve the customers' concerns.
- Voice NOC Engineer is assigned in the Voice Network Operations Centre (NOC).
Requirements
- Handles customer trouble tickets and performs first line support and troubleshooting.
- Conducts initial analysis, performs appropriate actions, and works hand in hand with the Tier 2 and Tier 3 Support team, carrier partners, or switch vendor to resolve technical faults.
- Properly documents, tracks, and updates customers fault ticket status in a timely manner.
- Shares voice traffic statistics and collaborates with the internal Voice Services team to improve performance or resolve quality concerns especially for critical/sensitive customers.
- Caters carrier test requests from internal Voice Service team – assures voice quality, correct calling number delivery, Post Dial Delay (PDD) are within benchmark; False Answer Supervision (FAS) and other voice quality issues are checked.
- Performs proactive measures and system health and alarm checking for mobile and core voice networks.
- Submits and documents daily routine system utilization reports.
- Assists supervisors to develop operational procedures related to NOC organization functions.
- Supports customized voice and mobility networks daily operation and maintenance.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
network surveillancenetwork performance monitoringfault ticket handlingfirst line supporttroubleshootingvoice quality assurancesystem health checkingsystem utilization reportingoperational procedures developmentvoice network operations
Soft skills
customer servicecollaborationdocumentationproblem-solvingcommunicationteamworkproactive measuresorganizational skillsanalytical skillstime management