Manager

• Process Design and Logistic Support for Consumer Field Services on New Products, Services Rollout and Implementation
• Coordinate with various internal/ external parties to support new services rollout and new projects
• Systems Support & System Workflow for Consumer Field Services on All Services
• Monitor contractor performance by setting quality guidelines and mechanisms to facilitate continuous improvement in Consumer Field Services
• Assist Management in supporting Consumer Field Services operation activities and team management
• Develop, review, and refine processes, procedures, and techniques to improve service quality
• Identify potential needs in operational and responsible for driving its development and implementation
• Perform ad-hoc duties as assigned by the supervisor

Manager, Logistic – System Support

Assistant Manager

Change Manager

Manager, Complaint Management – eMPF

Manager, Client Due Diligence