Customer Support

• Handle inbound and outbound call activities in Contact Centre
• Especially deal with demanding customers and complainants by supervising the communication process between such customers and internal call agents.
• Plan and suggest the strategy to deal with complicated and complaint cases.
• Execute the solution with call agents or may require calling the complainants on your own.
• Assist to manage a call centre sub-team, especially to monitor the answering quality and to provide necessary one-on-one coaching /one to all communication.
• Other special tasks as assigned from Manager

Customer Care Supervisor

Part-time Customer Service Executive

Customer Care Executive

Customer Services Executive

Senior Customer Care Executive

Part-Time Assistant Customer Service Officer