Student Services Navigator

PCC OMIC Training Center

Student Services Navigator at Portland Community College providing exceptional support for students and community members through dynamic, customer-oriented service.

Posted 7/25/2026full-timePortland • Oregon, Washington • 🇺🇸 United StatesEntry Level💰 $54,898 - $56,555 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong interpersonal skills and adaptability in a fast-paced, student-centered service environment, providing clear guidance and support while managing complex procedures and regulations.

Highest-signal resume keywords

Student Services ExperienceCustomer Service SkillsConflict De-escalationOffice Support ExperienceKnowledge of Student Systems

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Office SupportTechnical AssistanceRegistration ProcessingComplex Procedure ManagementStudent System Access

Soft Skills

ProfessionalismAdaptabilityTeam CollaborationWorkload ManagementCompassionate Guidance

Industry Keywords

Student-Centered ExperienceService ModalitiesPublic ContactLinguistic DiversitySocioeconomic Status

About the role

Key responsibilities & impact

Serve as a one-stop resource for students and community members, providing exceptional support across multiple service modalities.
Play a critical role in welcoming and assisting individuals—whether they arrive with general questions, complex concerns, or are experiencing frustration.
Provide clear, compassionate guidance and accurate information, drawing on a strong working knowledge of key partner departments across the College.
Actively maintain this knowledge to ensure they can represent those areas effectively and offer timely, relevant support.
Help connect individuals to appropriate college staff for more specialized assistance when needed.
Access student systems to process registrations and perform other essential functions on behalf of students and the College.
Create a seamless, student-centered experience that supports success, reduces barriers, and fosters a sense of belonging throughout the student journey.

Requirements

What you’ll need

High school diploma or equivalent.
One year of college level coursework in Student Services, Business, Service Industry, Sociology, Communication or a related field.
One year of relevant experience may substitute for the college level coursework.
Two years’ experience in general office support or one year experience in a student or customer service environment with considerable public contact providing technical assistance and guidance to others and working with complex procedures and regulations.
Demonstrates consistent professionalism in handling difficult situations, de-escalating conflicts, and ensuring positive student experiences.
Demonstrates an understanding of supporting students beyond transactional assistance.
Demonstrates adaptability to changing work requirements, dynamic high-volume service environment, and with constantly changing technology.
Demonstrates knowledge of strategies to support individual student centered experiences based on factors such as, race, gender, linguistic diversity, and socioeconomic status.
Is capable of working independently and collaboratively, in a fast-paced team environment and with competing priorities.
Ability to contribute to a team-oriented service environment.
Demonstrates ability to prioritize and manage workload effectively.

Benefits

Comp & perks

Comprehensive benefit package
Oregon PERS contribution
Tax deferred annuity program and a deferred compensation program
Tuition waiver for you, your spouse/domestic partner, and dependent children under 24 years of age, as well as partial tuition reimbursement for full-time employees at other accredited institutions
Free access to the sport centers / campus gymnasiums, performing arts, and cultural events
Paid Leave (Pro-rated by FTE for Part-Time Employees)
Starts at 8 hours of vacation leave per month (additional vacation hours with years of service)
1 day of sick leave per month
12 paid holidays
PCC Winter Break (when College is Closed)
24 hours of personal leave per year