Customer Support Specialist

Pazu Games

Customer Support Specialist for Pazu Games, resolving support tickets and enhancing player satisfaction via multiple channels. Engaging with customer feedback to improve overall experience.

Posted 5/13/2026full-timeRemote • 🇵🇱 PolandJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Resolving daily support tickets, and being the face and voice of Pazu on multiple channels (Email, App Stores, Social Media, etc.).
Maintain high standards of service and customer satisfaction by providing effective solutions and alternatives to players, using our internal systems to do so.
Identify, analyze, and report trends of recurring issues and complaints to Product and R&D while helping to achieve an optimal customer experience by proactively initiating related projects.

Requirements

What you’ll need

2+ years of experience in a customer-oriented role in a global company
Native/mother tongue level of English (written and spoken) - required!
Experience working with support software such as Zendesk, Intercom, or similar platforms
Excellent human and communication skills.
Supreme level of service (you’re a people person).
Pro-active can-do approach - This role is what you’ll make of it.
Ability to work in a fast and dynamic environment.
High level of interest in the mobile gaming field - an advantage.
Tech-oriented - an advantage.
Spanish - an advantage

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Pazu Games Website LinkedIn All Job Openings 11 - 50 employees 🎮 Gaming 📚 Education 👥 B2C Gaming
Education
B2C Pazu Games is a company that offers a diverse library of over 50 high-quality, ad-free mobile games tailored for children. These games are designed to spark imagination and creativity, allowing kids to express themselves. Pazu+ provides a subscription model granting unlimited access to all its games on Apple and Android devices without ads or in-app purchases, aiming to inspire creativity and skill development among children worldwide. Trusted by millions of parents, Pazu Games focuses on educational and fun experiences to enrich children's lives. Customer Support Specialist Job not on LinkedIn 🔥 0 minutes ago 🇵🇱 Poland – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Resolving daily support tickets, and being the face and voice of Pazu on multiple channels (Email, App Stores, Social Media, etc.).
Maintain high standards of service and customer satisfaction by providing effective solutions and alternatives to players, using our internal systems to do so.
Identify, analyze, and report trends of recurring issues and complaints to Product and R&D while helping to achieve an optimal customer experience by proactively initiating related projects. 🎯 Requirements
2+ years of experience in a customer-oriented role in a global company
Native/mother tongue level of English (written and spoken) - required!
Experience working with support software such as Zendesk, Intercom, or similar platforms
Excellent human and communication skills.
Supreme level of service (you’re a people person).
Pro-active can-do approach - This role is what you’ll make of it.
Ability to work in a fast and dynamic environment.
High level of interest in the mobile gaming field - an advantage.
Tech-oriented - an advantage.
Spanish - an advantage Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Support – Dutch & English 🕒 Yesterday Avedo GmbH 1001 - 5000 🤝 B2B 📡 Telecommunications Website LinkedIn All Job Openings Customer Support role providing remote service in Dutch and English. Assisting customers via email and phone from Poland with a focus on satisfaction. 🇵🇱 Poland – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇳🇱 Dutch Required 🗣️🇩🇪 German Required Customer Support Associate 🕒 4 days ago Revalize 501 - 1000 🤝 B2B 🛒 Retail Website LinkedIn All Job Openings Customer Support Associate providing superior software support to Revalize clients. Analyzing and troubleshooting technical issues while working remotely in Poland. 🇵🇱 Poland – Remote 💰 Private Equity Round on 2021-11 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🗣️🇩🇪 German Required Junior Customer Service Specialist 🕒 May 6 SOFTSWISS 1001 - 5000 🎮 Gaming Website LinkedIn All Job Openings Account Manager Assistant handling account management tasks for SOFTSWISS Game Aggregator team. Supporting partners with smooth and reliable user experiences across iGaming products. 🇵🇱 Poland – Remote ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required 🗣️🇷🇺 Russian Required Customer Support Specialist 🕒 May 6 Gcore 201 - 500 🔐 Security 🤖 Artificial Intelligence Website LinkedIn All Job Openings Customer Support Specialist providing first-line customer support and technical consultations in AI solutions company. Collaborating with teams to resolve issues and enhance user experience. 🇵🇱 Poland – Remote ⏰ Full Time 🟢 Junior 💝 Customer Support German Speaking Customer Support Associate, CAD 3D 🕒 April 25 Revalize 501 - 1000 🤝 B2B 🛒 Retail Website LinkedIn All Job Openings Customer Support Associate providing exceptional software support to Revalize clients. Ideal for candidates seeking to gain professional experience in technical customer support roles. 🇵🇱 Poland – Remote 💰 Private Equity Round on 2021-11 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🗣️🇩🇪 German Required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Soft Skills

communication skillscustomer satisfactionproblem-solvingproactive approachinterpersonal skillsservice orientation