Product Operations Support Specialist
Zopa Bank
Customer Service Specialist, fluent in Czech and English
PayU
full-time
Posted on:
Location Type: Hybrid
Location: 🇵🇱 Poland
Visit company websiteJob Level
Junior
About the role
- Supporting PayU B2B customers via phone, email, live chat
- Managing customer databases in the operating system
- Verification and identification of contacting customers and substantive recognition of the reported problem
- Recording and forwarding requests to other operational departments
- Communicate with other company teams to effectively and comprehensively resolve issues raised by customers.
Requirements
- minimum secondary education
- English and Czech language - minimum B2 level, both in speech and writing
- Ability to formulate thoughts clearly in written form
- Good working knowledge of the Office package (Word, Excel, Power Point)
- Minimum six months of experience in Customer Support.
Benefits
- Work in an international organization operating in a rapidly changing industry
- Full-time employment under a contract of employment
- Benefits: ability to develop one’s own package in MyBenefit system
- Series of training
- Friendly work atmosphere in a young cooperation-driven team
- Quarterly bonus.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportdatabase managementproblem recognitionrequest recordingissue resolution
Soft skills
clear communicationwritten communicationinterpersonal skills
Certifications
minimum secondary education
