PayU

Support Engineer

• Technical support of PayU Customers – buyers and merchants
• Integration support of PayU Merchants
• Resolving Cases in CSM tool, support Customers by e-mail
• Support local teems with technical knowledge and own skills
• Ownership of Incidents, Requests and Problems until case gets resolved
• Monitoring of all necessary applications, dashboards, transaction platforms, logs, communication channels etc.
• Creation and update of technical documentation and internal knowledge bases
• Diagnostics of Incidents, requests and problems
• Reporting and escalating technical issues with payment platforms.

Technical Support Engineer

Recruitment

• Source, identify, and engage potential candidates to support global and local hiring needs.
• Build and maintain talent pipelines for current and future roles.
• Review CVs and online profiles, ensuring accurate and consistent candidate information.
• Track and organize candidate details—including URLs and notes—in Excel, Google Sheets, and the ATS.
• Partner with global and local recruiters to understand hiring needs and align sourcing efforts.
• Conduct talent and market research to support sourcing strategies.
• Support diversity-focused sourcing initiatives and inclusive hiring practices.
• Provide weekly updates and sourcing reports, contributing to data-driven decisions.
• Collaborate across time zones and adjust availability when needed for global meetings.

Talent Sourcer

Engineering Manager

• Lead multiple cross-functional software development teams responsible for designing and maintaining high-scale, cloud-based solutions
• Combine strategic leadership with hands-on technical direction to oversee the full Software Development Life Cycle (SDLC)
• Ensure delivery excellence, reliability, global scalability, and alignment with business strategy
• Conduct performance evaluations, provide constructive feedback, and support professional growth
• Manage team capacity, workload distribution, and resource allocation across multiple projects
• Drive engineering quality, code review culture, and architectural alignment across teams

Account Executive

• Achieve assigned sales quota within the designated portfolio and meet profitability expectations.
• Manage the full sales cycle end-to-end, from prospecting to closing deals, while ensuring ongoing performance follow-up for accounts.
• Drive strong internal project management with key stakeholders and collaborate closely with cross-functional teams, including but not limited to Risk, Pricing, Legal & Compliance, Integration, Operations, Technology, and Product.
• Ensure optimal account performance in terms of sales, profitability, quality, and service, while developing strategic customer account plans that align with company standards.
• Maintain high customer satisfaction ratings in accordance with company benchmarks.
• Stay informed about product offerings, industry trends, and enhancements, providing valuable feedback to product and sales management.
• Lead project management for significant account changes, including major new product implementations, business process adjustments, service level modifications, and trade term updates.
• Identify and cultivate new opportunities for large-scale payment processing implementations.
• Collaborate with cross-functional teams to ensure service quality and timely delivery of key deliverables.

Sales Executive – Hunter

Security Analyst

• Monitor, analyze, and respond to security alerts and events from IDS/IPS, SIEM, endpoint protection, and security alerts
• Investigate suspicious activity, correlate logs, and assist in the escalation and containment of potential security incidents, if necessary.
• Maintain and validate the security-related asset inventory, especially across payment infrastructure.
• Support access control and user account lifecycle processes across internal and third-party systems as well as profiles management.
• Provide input for the improvement of security monitoring rules, incident handling processes, and documentation.
• Contribute to PCI DSS-related tasks and assessments by collecting evidence, validating controls, and supporting audit processes under BAU requirements
• Monitor Third Party vendors that interact in the PCI DSS ecosystem on our environment
• Overview of Policies, Standards, procedures over different security domains

• Liderar y gestionar el proceso de selección para la Cuota SENA y perfiles Junior.
• Establecer y fortalecer relaciones con instituciones de educación superior para atraer talento.
• Brindar acompañamiento en iniciativas de bienestar organizacional.
• Apoyar procesos operativos del área de Recursos Humanos.
• Colaborar con los HRBPs en estrategias de gestión del talento.

Practicante Recursos Humanos – HR Talent Acquisition

Product Designer

• Support in designing and improving user interfaces,
• Assisting in usability testing, research and gathering feedback from the clients,
• Creating wireframes and mockups for desktop and mobile screens in Figma,
• Bringing ideas to improve the experience with PayU products and services,
• Cooperating with product managers, developers and other stakeholders to bring ideas to life,
• Other UX-related tasks requested by the manager.

Junior UX Specialist

• Designing user experience features and user flows, and testing them heavily with end users
• Planning, supervising and conducting user research (qualitative and quantitative)
• Transforming ideas into products of user-friendly interfaces and communication
• Creating wireframes, mockups and clickable prototypes for desktop and mobile screens
• Bringing ideas to improve the experience with PayU products and services
• Maintaining the highest standards of design and applying the best practice
• Cooperating with colleagues from different teams in and outside the region: product, development, customer support, marketing, legal, treasury, sales, external partners
• Other UX-related tasks requested by direct manager

Senior Product Designer

Customer Support

• Supporting PayU B2B customers via phone, email, live chat
• Managing customer databases in the operating system
• Verification and identification of contacting customers and substantive recognition of the reported problem
• Recording and forwarding requests to other operational departments
• Communicate with other company teams to effectively and comprehensively resolve issues raised by customers.

Customer Service Specialist, fluent in Czech and English

• Support PayU B2B customers via phone, email, and live chat
• Manage customer databases in the operating system
• Verify and identify contacting customers and recognize reported problems
• Record and forward requests to other operational departments
• Communicate with other company teams to effectively resolve customer issues
• Answer questions, solve problems, and make every customer interaction positive

Customer Service Specialist, Czech and English Speaker

Database Administrator

• As a Standard DBA, you will be responsible for supporting the maintenance, performance, and security of our database environments. As part of the infrastructure and DB Team, you will manage both development and production databases, working to ensure availability, integrity, and efficiency across our systems. You will implement initiatives to support the growth and proper functioning of the business, ensuring that database operations scale effectively and align with organizational goals. This role is ideal for a mid-level professional looking to deepen their skills in managing relational and non-relational databases and supporting mission-critical applications in a regulated or high-performance setting like FinTech.
• Manage and maintain databases such as PostgreSQL, MySQL, SQL Server, or Oracle in production and development environments.
• Monitor database performance and implement tuning strategies to optimize speed and reliability.
• Perform regular maintenance tasks including indexing, performance optimization and patching.
• Support database security practices including access controls, encryption, and audits.
• Help implement disaster recovery plans and high-availability solutions.
• Assist in designing and updating schemas, stored procedures, and queries in collaboration with development teams.
• Participate in database deployments as part of CI/CD pipelines.
• Monitor logs, alerts, and usage trends, and respond to incidents as needed.
• Document processes, configurations, and database workflows for team use.
• Implement initiatives to support the growth and proper functioning of the business.