Virtual Relationship Manager – Team Leader
Paytm
full-time
Posted on:
Location Type: Office
Location: Noida • 🇮🇳 India
Visit company websiteJob Level
Senior
About the role
- Drive merchant onboarding engagement + document submission when assigned.
- Follow up on missing or incorrect KYC documents to avoid QC rejection.
- Educate merchants on accepted document list and correct upload format.
- Support merchants in resolving QC queries quickly.
- Guide merchants to meet website/app compliance requirements
- (T&C, Privacy Policy, product pages, functional URLs, etc).
- Push for faster RA approval by driving curable cases to closure.
- Track and nudge merchants until MID creation is completed.
- Ensure merchant receives dashboard access and is able to log in.
- Provide integration guidance (developer docs, mandatory parameters, test → production move).
- Coordinate internal dependencies for activation blockers (CC/DC enablement, routing, product settings).
- Monitor activation status and ensure first successful txn (T0 milestone).
- Drive early lifecycle usage — ensure frequent transactions in initial weeks.
- Focus on transaction ramp-up: target merchants to cross >10K monthly GMV.
- Identify and prioritize high-GMV merchants for faster activation and dedicated support.
- Handle merchant concerns proactively during onboarding and early activation period.
- Maintain funnel hygiene and keep lead status updated in CRM trackers.
- Share feedback with product/ops teams on recurring onboarding issues.
- Push timely communication to merchants — nudges, troubleshooting, enablement.
- Escalate only those cases where merchant dependencies are fully solved.
Requirements
- Drive merchant onboarding engagement + document submission when assigned.
- Follow up on missing or incorrect KYC documents to avoid QC rejection.
- Educate merchants on accepted document list and correct upload format.
- Support merchants in resolving QC queries quickly.
- Guide merchants to meet website/app compliance requirements
- (T&C, Privacy Policy, product pages, functional URLs, etc).
- Push for faster RA approval by driving curable cases to closure.
- Track and nudge merchants until MID creation is completed.
- Ensure merchant receives dashboard access and is able to log in.
- Provide integration guidance (developer docs, mandatory parameters, test → production move).
- Coordinate internal dependencies for activation blockers (CC/DC enablement, routing, product settings).
- Monitor activation status and ensure first successful txn (T0 milestone).
- Drive early lifecycle usage — ensure frequent transactions in initial weeks.
- Focus on transaction ramp-up: target merchants to cross >10K monthly GMV.
- Identify and prioritize high-GMV merchants for faster activation and dedicated support.
- Handle merchant concerns proactively during onboarding and early activation period.
- Maintain funnel hygiene and keep lead status updated in CRM trackers.
- Share feedback with product/ops teams on recurring onboarding issues.
- Push timely communication to merchants — nudges, troubleshooting, enablement.
- Escalate only those cases where merchant dependencies are fully solved.
Benefits
- If you are the right fit, we believe in creating wealth for you.
- With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
KYC documentationQC processesmerchant onboardingintegration guidancetransaction monitoringCRM trackingcompliance requirementsdocument submissiontransaction ramp-updata analysis
Soft skills
communicationproblem-solvingproactive supportcustomer engagementteam collaborationfeedback sharingorganizational skillstime managementeducational guidancerelationship management