Revenue Operations Manager
Paytient
full-time
Posted on:
Location Type: Remote
Location: Montana • United States
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Tech Stack
About the role
- Manage the Stack: Serve as a core administrator for HubSpot and the broader revenue tech stack, handling user management, security, and resolving technical issues.
- Integration Support: Maintain and optimize integrations between HubSpot and other tools to ensure a seamless, bi-directional flow of data.
- System Connectivity: Support the continuous improvement of our RevTech stack to ensure connectivity between our Sales processes and their systems (e.g., seamless user experience).
- Automation & Efficiency: Evaluate our tech stack for efficiency, implementing low-code/no-code automation (e.g., Zapier) to speed up execution and reduce manual work.
- Full-Funnel Lifecycle Operations: Build and manage the technical workflows of the revenue funnel from initial lead capture and enrichment to opportunity creation, deal stage progression, and closed won.
- Scoring & Validation: Implement strategic requirements into technical logic by building lead scoring models and routing workflows, alongside opportunity validation rules to ensure pipeline rigor.
- Attribution & Velocity Tracking: Maintain multi-touch attribution models to track contribution, and analyze conversion rates and velocity through both lead and opportunity stages to identify stalled deals.
- Handoffs & Rules of Engagement: Work collaboratively with Marketing and Sales teams to enforce clear definitions for Lifecycle Stages and Opportunity Stages, automating handoffs and SLA enforcement to eliminate friction between teams.
- Data Stewardship: Implement and manage automated programs for data hygiene, enrichment, and progressive profiling, serving as the first line of defense for database health.
- Process Engineering: Map, document, and continuously improve revenue processes to increase velocity and remove friction.
- Funnel Analysis: Analyze funnel performance to identify trends, bottlenecks, or system gaps, and recommend workflow adjustments to improve pipeline efficiency.
- Reporting: Build and maintain dashboards that track "North Star" metrics, transforming raw data into actionable intelligence to provide leadership with visibility into revenue health.
Requirements
- 3-5+ years in Revenue or Sales Operations ideally within a Healthcare, Payments, or Fintech environment. Experience scaling a company through the $30M to $100M ARR phase is highly preferred.
- Strong proficiency in HubSpot (custom objects, complex workflows, programmable automation) is required.
- Experience with data modeling, forecasting, and BI tools (Looker, Tableau, or similar). You are comfortable writing logic to answer difficult business questions.
- Experience in mapping, documenting, and re-engineering complex GTM processes like lead management and routing.
- A self-starting mindset that thrives in ambiguity. You don’t wait for permission to fix a broken workflow; you identify the issue, propose the solution, and execute.
Benefits
- Medical, dental and vision insurance
- $4,400 annual HSA contribution
- Paytient Health Payment Account (HPA)
- Monthly lifestyle spending stipend
- Five weeks of annual PTO
- Week-long fully paid 'summer break' for all employees!
- Ten weeks of bonding leave for new parents
- Two weeks of caregiver leave
- Employer paid short-term and long-term disability
- 401k plan access with a 4% employer match
- Stock options in Paytient
- ...and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HubSpotdata modelingforecastingBI toolslead scoring modelsworkflow automationdata hygieneprocess engineeringfunnel analysisreporting
Soft Skills
self-starting mindsetproblem-solvingcollaborationadaptabilitycommunication