Paysign, Inc.

Account Manager – Patient Affordability

Paysign, Inc.

full-time

Posted on:

Location Type: Remote

Location: North Carolina • United States

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Salary

💰 $60,000 - $90,000 per year

About the role

  • Monitors active programs, including estimating resource needs, resource management/scheduling, and development of specifications.
  • Monitors billing, budget and revenue for accounts/brands.
  • Serves as the primary liaison with customers during all program phases.
  • Resolves issues and keep track of all processes that pertain to client’s desires on a day-to-day basis.
  • Provide hardware, software, and portal support for clients, including escalation of issues to internal experts or teams, as needed.
  • Assists with documentation as needed for continuous process improvement.
  • Collect and analyze data concerning program behavior and communicate effectively to client.
  • Identify new business opportunities with clients and coordinate with sales team.
  • Coordinates client special projects including audits and QBR's.
  • Make recommendations to program strategies and roadmap offering the best solution for client projects in accordance with the SOW and in collaboration with the Director or Associate Director of Client Services
  • Conduct regular meetings (phone, web, onsite) to update the client on program status, deliver presentations and provide an avenue for program enhancements
  • Build and maintain healthy relationships with all internal functional areas, and take a leadership role with all internal project stakeholders

Requirements

  • Associate/Bachelor’s Degree OR equivalent work experience
  • Highly proficient in Microsoft Office suite
  • Basic budget/accounting skills
  • Excellent verbal and written communication skills
  • Detail oriented and organized
  • Strong customer service and interpersonal skills
  • Two years or more years of experience in the one or more of the listed fields: Pharmacy – Technician, Pharmacist, or Pharmacy Management Staff Healthcare Leadership Pharmaceutical Manufacturer Pharmaceutical Patient Services Prepaid industry Financial Services
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
budgetingresource managementdata analysisdocumentationprogram monitoringspecification developmentproject coordinationpresentation skillsaccounting skillsprocess improvement
Soft Skills
communication skillscustomer serviceinterpersonal skillsdetail orientedorganizational skillsleadershipproblem-solvingrelationship buildingteam coordinationclient liaison
Certifications
Associate DegreeBachelor's Degree