Technical Account Manager

Payscale

Technical Account Manager providing technical advisory for compensation solutions in customer organizations. Ensuring maximum value and ROI from Payscale products through customer-centric project work.

Posted 5/19/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,880 - $136,320 per yearWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Build and maintain strong, long-lasting relationships with key stakeholders within customer organizations.
Act as the primary point of contact for technical and compensation inquiries and escalations.
Partner with Customer Success and Account Management teams to ensure customer is seeing value and ROI from Paycale products through proactive and customer specific project work.
Provide expert guidance on Payscale product capabilities, best practices, and effective strategies.
Assist customers in troubleshooting and resolving technical issues promptly.
Conduct regular technical reviews and health checks to ensure optimal performance and usage of Payscale’s solutions.
Work with customers to understand custom training needs and help develop a training program.
Collaborate with sales and customer success teams to identify opportunities for upsell and cross-sell.
Develop and execute account plans to drive customer value and ROI from Payscale. Including being a trusted advisor on their compensation workflows and how to maximize use of Payscale to achieve their compensation goals.
Monitor customer usage and adoption metrics, proactively addressing any concerns or potential churn risks.
Analyze customers’ needs and suggest upgrades or additional features to meet their requirements.
Gather and relay customer feedback to the product development team to influence product roadmap and potential new features or enhancements.
Partner with product and engineering teams to test and be a part of the feedback lifecycle for upcoming releases.
Drive adoption of new product features through proactive training and adoption focused sessions with customers.
Maintain accurate and up-to-date records of customer interactions, technical issues, and resolutions.
Provide regular status reports to internal stakeholders on account health, technical challenges, and opportunities.
Contribute to the Company Knowledge Base

Requirements

What you’ll need

Bachelor’s degree in Human Resources, Compensation, Data Analytics, Information Systems or other related field.
3+ years of experience in a technical account management or other technical customer experience roles.
3+ years in a human resources or compensation professional role ideally within the SaaS or compensation industry.
Experience working with Payscale Marketpay or Payscale Payfactors products.
Strong technical background with expertise in compensation data, survey data, HCM systems, APIs, SFTPs, and SSO.
Experience with CRM and support ticketing systems (e.g., Salesforce, Atlassian Tools).
Advanced Excel skills and knowledge of Tableau.
Excellent problem-solving skills and the ability to troubleshoot complex technical issues in a timely manner.
Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
Proven ability to manage multiple accounts and prioritize tasks effectively.
Customer-centric mindset with a passion for delivering exceptional service and support.

Benefits

Comp & perks

Flexible paid time off, giving you the opportunity to rest, relax and recharge away from work
14 Paid Company Holidays, includes 2 floating holidays (you choose!)
A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance covered up to 100% by Payscale
Unlimited infertility coverage benefits through our medical plans
Additional supplemental health benefits offered to you and your family
401(k) retirement program with a fully vested immediate company match
16 weeks of paid parental leave for birthing and non-birthing parents
Health Savings Account (HSA) options and company contributions each pay period
Flexible Spending Account (FSA) options for pre-tax employee allocations
Annual remote work stipend to be used on wellness or home office equipment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical account managementcompensation datasurvey dataHCM systemsAPIsSFTPsSSOadvanced ExcelTableaucustomer training program development

Soft Skills

problem-solvingcommunicationinterpersonal skillscustomer-centric mindsetability to explain technical conceptsprioritizationrelationship buildingcollaborationproactive approachanalytical skills

Certifications

Bachelor’s degree in Human ResourcesBachelor’s degree in CompensationBachelor’s degree in Data AnalyticsBachelor’s degree in Information Systems