Respond to and resolve support requests through our ticketing system for a remote-first environment
Troubleshoot complex issues across macOS, Windows, and escalate infrastructure-level issues as appropriate
Analyze recurring ticket trends and implement automation or systemic fixes to reduce support volume
Translate complex technical requirements into user-friendly solutions, documentation, and training materials
Champion the end-user experience by proactively identifying friction points in tooling and driving improvements
Administer Okta (or equivalent IdP) for SSO, MFA, lifecycle management (provisioning/deprovisioning), and application integrations using SAML and SCIM
Manage user accounts, groups, and access policies in Microsoft Entra ID (Azure AD) and/or on-premises Active Directory
Administer endpoint management for Windows, MacOS, and Linux (e.g. Intune, Kandji, Jamf, or Workspace One)
Standardize, develop provisioning, patching, and decommissioning using automation and MDM.
Oversee endpoint protection, encryption, and posture enforcement integrated with corporate IAM.

Requirements

3+ years of experience in IT, workplace technology, IAM, or systems administration roles
Demonstrated experience with administering Microsoft 365 (Intune, Entra ID, Exchange Online, SharePoint, Teams) or Google Workspace
Experience with managing licenses and administering collaboration tools (ex. Slack, Zoom, Atlassian Jira and Confluence)
Working knowledge of Okta or a comparable IdP for SSO, MFA, and lifecycle management (SAML, SCIM)
Understanding of Active Directory and/or Microsoft Entra ID (Azure AD), including user/group management and GPO concepts
Strong troubleshooting skills across macOS and Windows endpoints; Windows Server experience a plus
Excellent communication and verbal skills — able to interface comfortably with both technical engineers and non-technical business stakeholders
Strong documentation skills for policies, runbooks, and procedures

Benefits

Flexible paid time off, giving you the opportunity to rest, relax and recharge away from work
14 Paid Company Holidays, includes 2 floating holidays (you choose!)
A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance covered up to 100% by Payscale
Unlimited infertility coverage benefits through our medical plans
Additional supplemental health benefits offered to you and your family
401(k) retirement program with a fully vested immediate company match
16 weeks of paid parental leave for birthing and non-birthing parents
Health Savings Account (HSA) options and company contributions each pay period
Flexible Spending Account (FSA) options for pre-tax employee allocations
Annual remote work stipend to be used on wellness or home office equipment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingendpoint managementautomationprovisioningpatchingdecommissioningencryptionposture enforcementuser/group managementGPO concepts

Soft Skills

communicationverbal skillsdocumentationproblem-solvinguser experience advocacy