Payscale

Digital Customer Success Coordinator

Payscale

full-time

Posted on:

Location Type: Hybrid

Location: Manila • Philippines

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 ₱55,000 per month

About the role

  • Build and execute digital CS campaigns in Gainsight (email, journey orchestrator programs, CTAs, timelines, webinars)
  • Execute lifecycle-based outreach including onboarding, adoption, feature usage, risk signals, and renewal readiness
  • Manage campaign calendars and ensure consistent, predictable execution
  • Create and adapt customer-facing content using approved messaging frameworks
  • Tailor messaging by segment, lifecycle stage, and customer behavior
  • Ensure content is concise, clear, and action-oriented
  • Configure campaigns, rules, and audience logic in Gainsight
  • Own QA end-to-end: segmentation accuracy, personalization tokens, links, timing, and suppression logic
  • Track campaign performance (engagement, adoption signals, CTA outcomes)
  • Maintain simple reporting views or trackers
  • Partner with CS Operations, CSMs, and Marketing to align outreach
  • Translate high-level requests into executable Gainsight programs

Requirements

  • 1–3 years experience in Customer Success, CS Operations, Marketing Ops, or Digital Campaign execution
  • Strong written English and customer-facing communication skills
  • High attention to detail and comfort working with systems and rules
  • Ability to manage multiple campaigns with deadlines
  • Previous Gainsight experience is ideal but not mandatory
  • Candidates without Gainsight experience must demonstrate strong platform-learning capability
  • Experience with Journey Orchestrator or CTAs is a nice-to-have
  • Basic reporting and spreadsheet skills
  • Familiarity with SaaS customer lifecycles
Benefits
  • Paid Philippine Regular holidays + 1 additional Payscale holiday (Global Mental Health Day)
  • 15 paid days of additional leave, credited up front upon regularization and refreshed annually. Unused leave are monetized.
  • Maxicare coverage +1 dependent
  • Fixed work schedule, Monday through Friday 10pm-7am Manila
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
digital campaignslifecycle-based outreachcustomer-facing contentcampaign performance trackingreportingsegmentation accuracypersonalization tokensGainsightJourney OrchestratorCTAs
Soft Skills
written communicationcustomer-facing communicationattention to detailmulti-taskingplatform-learning capability