Merchant Services Specialist – Technical Support
Paysafe
full-time
Posted on:
Location Type: Hybrid
Location: Sofia • 🇧🇬 Bulgaria
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Email & phone support
- Merchant account reporting, instruction and operation support
- Perform problem determination with the customer as well as conduct investigations into complex technical issues
- Providing support to Account Management & Sales teams
- Working with Compliance team, Payments team, Legal and IT to resolve merchant issues
Requirements
- Professional written and verbal communication skills for a high-profile environment
- Fluency in English
- Ability to build professional, personable merchant relationships
- Knowledge of how to professionally deal with confidential information
- Strong decision-making, organizational, and problem-solving skills
- Flexibility, agility, and proactivity in a fast-paced environment
- Ability to work independently and collaboratively while meeting high performance expectations
Benefits
- 25 days annual paid leave
- 4 days paid volunteering time a year through our Paysafe Giving initiative
- health insurance
- sports card
- team events
- company discounts
- variety of soft skills, business and technical training programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
professional written communicationverbal communicationrelationship buildingconfidential information handlingdecision-makingorganizational skillsproblem-solvingflexibilityagilityproactivity