Payrails

Senior Merchant Onboarding Specialist

Payrails

full-time

Posted on:

Location Type: Hybrid

Location: Dublin • 🇮🇪 Ireland

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Job Level

Senior

Tech Stack

PMP

About the role

  • You will own the end-to-end onboarding journey for Payrails merchants - from contract signature through project kickoff, technical implementation, testing, and go-live
  • You will design and execute customer integration plans and change management strategies, defining clear timelines and milestones
  • You will set and manage clear expectations with internal and external stakeholders through proactive communication and regular status updates
  • You will identify and resolve risks or blockers early in the onboarding journey to keep projects on track and merchants on schedule
  • You will partner closely with the Solution Engineering team to improve the overall Payrails customer journey
  • You will collaborate cross-functionally with Product and Engineering teams to help drive product strategy
  • You will build and maintain centralised documentation, playbooks, and onboarding assets that enable internal teams and merchants to self-serve
  • You will travel to customer sites as needed to run workshops, facilitate go lives or join in launch parties

Requirements

  • You have 5+ years of experience in project or onboarding management, ideally in a fast-paced, complex B2B or fintech environment
  • You have experience with API integrations, technical documentation, and working with engineering and product teams to resolve implementation challenges
  • You are familiar with payment processing systems, financial services integrations, or e-commerce infrastructure
  • You are comfortable using tools such as Jira, Confluence, Slack, Linear, Notion etc.
  • You are highly organised, comfortable in high-pressure environments and can bring structure to ambiguity
  • You have experience managing multiple concurrent projects with cross-functional stakeholders, balancing technical complexity with customer-first thinking
  • You bring a strong sense of ownership and a proactive mindset, constantly looking for ways to improve the merchant experience
  • You hold a Bachelor's degree in Business, Economics, Engineering, or equivalent field
  • Fluency in English - additional languages (e.g., German, French, Spanish, Arabic) are a strong plus for our global merchant base
  • PMP or other project management certifications are a plus
Benefits
  • High impact and high velocity environment with the most talented and ambitious people you will ever work with
  • A chance to shape the story of a company and a category from the ground up
  • Real ownership. You’ll have the freedom and trust to build, test, and take lead
  • A product used by the best brands around the world
  • Visa and relocation support for you and your family where required
  • Hybrid working with an office in the heart of Dublin
  • Regular team events, activities and off-sites
  • Competitive salary and equity package
  • 27 days of annual paid vacation

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
API integrationstechnical documentationproject managementonboarding managementpayment processing systemsfinancial services integrationse-commerce infrastructure
Soft skills
proactive communicationrisk managementcross-functional collaborationorganizational skillscustomer-first thinkingownershipproblem-solving
Certifications
PMPproject management certifications