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Fraud Analyst – Card/Payment Disputes
PayplugFraud Analyst traitant les litiges monétiques chez Payplug, solution de paiement française pour commerçants. Contrôle des impayés, arbitrages et coordination avec banques, marchands et équipes internes.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical and critical thinking skills to manage chargebacks and disputes effectively while ensuring regulatory compliance. Capable of maintaining relationships with banks and merchants, providing solutions, and improving operational processes.
Highest-signal resume keywords
Chargeback ManagementRegulatory ComplianceAnalytical SkillsCommunication SkillsProblem Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Chargeback HandlingDispute ResolutionKPI InterpretationExcel ProficiencyBanking Knowledge
Soft Skills
Critical ThinkingOrganizational SkillsInterpersonal SkillsWillingness to LearnSelf-Improvement
Industry Keywords
Payments EnvironmentAcquirerVisaMastercardCarte Bancaire
Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Handle acquirer chargebacks: review dispute files, verify admissibility, determine liability, and assign the dispute to the responsible party
- Handle pre-arbitrations and arbitrations
- Maintain strong relationships with issuing banks and partners
- Provide advice and solutions to merchants
- Manage communication with the company’s various departments
- Monitor and ensure regulatory compliance for CB (Carte Bancaire), Visa and Mastercard networks
- Participate in projects to evolve and improve work tools and systems
- Report operational and technical issues to the Head of the Chargebacks team to prevent operational risks and improve the customer experience
Requirements
What you’ll need- Critical thinking and strong analytical skills
- Ability to dissect complex cases and interpret KPIs
- Willingness to learn a technical role and to be open to self-improvement
- Rigour and strong organizational skills to manage high volumes without sacrificing quality
- Enjoy problem solving and interacting with merchants, banks and internal teams
- Fluent English, comfortable in both written and spoken communication
- Previous experience in banking or with an acquirer, or knowledge of the payments environment and disputes is a plus but not required
- 2–3 year post-secondary diploma (Bac+2/3 equivalent) in banking, insurance or a related field is appreciated but not required
- Comfortable with numbers; proficiency in Excel is a plus
- Knowledge of Italian is a plus
Benefits
Comp & perks- Hybrid work arrangement
- €350 contribution toward remote work equipment
- 25 days paid leave per year & 10 RTT days per year
- Coffee, tea, snacks, Monday breakfasts, Friday aperitifs and other events to foster team life
- Swile meal card worth €10 per day (56% covered by Payplug)
- Alan health insurance (Blue plan) 60% covered by Payplug
- Second Parent leave (Parental Act)
- Public transport or Vélib subscriptions 50% covered by Payplug
- Moka.care for mental health support
- Windoo: sports, wellness and personal development activities
- 2 days per year offered to engage in team-building activities with associations via DayOne