Supervisor, Customer Care – Spanish Bilingual
PayPal
full-time
Posted on:
Location Type: Remote
Location: Philippines
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About the role
- Lead a team, reviewing and coaching performance, quality, behavior, and attendance at individual and team levels.
- Drive change, support transitions, and empower teammates to deliver great customer experiences.
- Oversee hiring, onboarding, talent movement, and training while leading 1:1 coaching and team learning activities.
- Ensure quality, compliance, and operational excellence by conducting case, email, and phone interaction reviews each month.
- Actively participate in hiring, onboarding, internal talent movement, and identifying and addressing training needs.
Requirements
- 4 years of relevant work experience
- Minimum 4 years customer service experience in a Leadership role is required; tenured with solid experience and able to handle complex supervisor calls, including escalations
- Solid background in handling Spanish Bilingual account in Leadership role.
- Able to effectively communicate, verbally and in writing, in both Spanish and English.
Benefits
- Comprehensive, choice-based programs to support all aspects of personal wellbeing—physical, emotional, and financial.
- Generous paid time off.
- Healthcare coverage for you and your family.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
leadershipcoachingcommunicationteam managementperformance reviewquality assurancecustomer experiencetrainingchange managementproblem-solving