Senior UX/UI Designer, Conversational AI
GEICO
Senior Staff Content Designer
PayPal
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $123,500 - $212,850 per year
Job Level
Senior
About the role
- Job Summary: This job leads complex projects requiring an understanding of current business trends. They collaborate with teams to resolve intricate problems related to content and user experience, developing processes that improve global content design practices. This role also involves mentoring junior team members and analyzing user feedback to inform content strategy and design improvements, ensuring a user-friendly experience. Essential Responsibilities: Develop clear objectives and priorities within content design to deliver results and meet organizational goals Influence decision-making at the senior leadership level Perform the most highly complex work assignments using domain knowledge and extensive business expertise Develop and deliver innovative content design strategies that enhance user experience and benefit customers and/or clients Lead major business projects which impact the content design unit or the product function Design, evaluate, and select process, product, and service improvements based on thorough understanding of business needs and industry trends About the role We're looking for a Sr. Staff Content Designer to help define how large language models (LLMs), AI agents, and assistive systems come to life across the PayPal ecosystem. You’ll partner with product designers, engineers, researchers, and strategists to shape the voice, interaction patterns, and ethical guardrails of agentic commerce experiences. You’ll bring a sharp editorial eye and deep UX instincts to a space that’s fast-moving and rapidly evolving. You’ll drive clarity through language, serve as a creative and strategic leader on AI-powered projects, and act as a connector across design, product, and AI engineering teams. This is a rare opportunity to help revolutionize commerce for all people. You’ll design systems that make complex decisions easier, elevate underserved shoppers, and build trust at every turn. Your work will help set the tone for how millions interact with AI across shopping, payments, and beyond. Responsibilities: Define how PayPal’s brand voice adapts for AI-powered experiences—from tone and behavior to interaction styles and fallback handling Lead the design and iteration of reusable content patterns, prompt frameworks, and LLM workflows that scale across teams Partner closely with prompt engineers, content designers, and researchers to test and refine AI output quality, trust, and transparency Contribute to overall design and product direction for agentic experiences, including product content and UI microcopy Drive content design quality across AI-led features in multidisciplinary pods and prototypes Mentor junior content designers while elevating our standards for agentic UX and conversational craft
Requirements
- Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience. Has 10+ years of experience in content design, UX writing, or conversational systems—preferably for complex, consumer-facing products Has direct experience with AI, prompt engineering, or LLM-based systems Brings exceptional writing skills, systems thinking, and a strong POV on the future of agentic design Thrives in fast-moving environments and enjoys tackling ambiguous problems and shaping them into actionable frameworks, content systems, and testable prototypes Communicates with clarity and influence across roles, levels, and functions Is curious, collaborative, and excited to build in the open alongside peers across PayPal’s AI teams
