Senior Customer Success Manager – SMB

Payoneer

Customer Success Manager driving adoption of global payment solutions among SMBs in China. Building relationships to enhance product usage and customer value.

Posted 6/1/2026full-timeRemote • 🇨🇳 ChinaSeniorWebsite

About the role

Key responsibilities & impact

Oversee and manage existing client relationships and play an active role in developing and building long-term relationships with clients to identify business opportunities, collaboratively develop value propositions that address client needs.
Be proactive in strengthening existing relationships and creating new ones, build solid engagements with clients, develop comprehensive solutions to maximize retention, up-selling and cross-selling.
Maintain and exceed revenue and upselling targets from our direct business.
Maintaining all information of customers’ activity within CRM platform.
Build business success stories and case studies.
Review and propose process improvement that drive client business and market penetration.

Requirements

What you’ll need

A bachelor’s degree, preferably in business or communications
Native Mandarin with high level of English communications
5+ years of account management, business development or other relevant experience
8+ years of experience in selling complex solutions to corporate level clients
Expertise in developing client relationships, business cases, financial analyses, analyzing and forecasting the financial impact
Ability to see the big picture, understand the key drivers of the business and how they relate to each other to drive profitable growth
Strong written and verbal communication skills
Data oriented, possesses a high level of attention to detail with strong analytical and business reasoning skills
Ability to make decisions in a changing environment, anticipate future needs and drive results.
High level of organization and focus and ability to work under pressure.

Benefits

Comp & perks

Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementbusiness developmentfinancial analysisforecastingdata analysis

Soft Skills

relationship buildingcommunicationanalytical skillsattention to detaildecision makingorganizational skillsability to work under pressure

Certifications

bachelor's degree