Senior Analyst, Business Control & Risk Management – RCSA Control Testing
Santander
Risk Operations Analyst II
PayNearMe
full-time
Posted on:
Location Type: Remote
Location: Remote • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $105,000 - $120,000 per year
Job Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Employ advanced tools and techniques (e.g., standard and advanced rules-based risk engines, using third-party platforms like Accertify) to detect and assess fraudulent behavior and provide actionable insights.
- Provide advanced risk services, including support for RFIs (Networks, Partners, Banks), limits adjustments, merchant underwriting, and tailored risk interventions.
- Proactively support and resolve client and platform risk events, ensuring timely and accurate response, root cause analysis, and recommended control enhancements.
- Continuously monitor and analyze client, user, and transaction data to detect and investigate suspicious activity.
- Engage with clients to clearly explain fraud findings, risk exposures, and industry developments in a consultative manner.
- Guide clients in defining and maintaining appropriate risk appetite strategies, balancing loss and approval rates to achieve business goals.
- Offer customized guidance on fraud prevention, compliance, and operational efficiency.
- Generate, analyze, and deliver BI reports (using tools such as Looker, Dataiku, SQL, and Excel/Google Suite) to highlight fraud trends and ensure transparency in client and platform risk performance.
- Develop custom reporting solutions to support both internal decision-making and client requirements.
- Maintain comprehensive documentation of policies, procedures, and standard operating processes for transparency and repeatability.
- Identify opportunities for enhanced efficiency in risk management operations, client interactions, and fraud prevention tools.
- Evaluate and leverage third-party data sources and vendors to enhance fraud detection capabilities.
- Ensure adherence to compliance, PCI, and regulatory requirements across client and platform activities.
Requirements
- 5–10 years of experience in risk management, with a focus on fraud prevention, merchant risk, and operational efficiency.
- 3–5 years of experience in the payments industry (acquiring, issuing, or merchant risk functions).
- Technical & Analytical Skills: Proficiency in BI reporting, SQL, Looker, Dataiku, and standard productivity tools (Excel, Google Suite).
- Strong analytical and reasoning skills, with the ability to interpret complex datasets and provide actionable insights.
- Moderate technical ability combined with high analytical acumen.
- Client & Risk Expertise: Proven ability to manage client relationships and ensure satisfaction in high-risk merchant segments.
- Familiarity with card network rules, compliance requirements, and fraud risk strategies.
- Experience in policy/process documentation and product/process improvements.
- Education: Bachelor’s degree in Finance, Business, Data Analytics, Risk Management, or a related field.
- Soft Skills: Exceptional verbal and written communication skills.
- Strong collaborative mindset with the ability to operate independently.
- Preferably located in the East Coast time zone.
Benefits
- Competitive salary and benefits with growth-company options grant
- Fast- paced and professional work culture
- Stock options with standard startup vesting - 1 year cliff; 4 years total
- $50 monthly communication expense stipend to go towards your phone/internet bill
- $250 stipend to enhance your WFH setup
- Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
- Premium medical benefits including vision and dental (100% coverage for employees)
- Company-sponsored life and disability insurance
- Paid parental bonding leave
- Paid sick leave, jury duty, bereavement
- 401k plan
- Flexible Time Off (our team members typically take off ~3-4 weeks per year)
- Volunteer Time Off
- 13 scheduled holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
risk managementfraud preventionmerchant riskoperational efficiencyBI reportingSQLLookerDataikudata analysispolicy documentation
Soft skills
analytical skillsreasoning skillsclient relationship managementcommunication skillscollaborative mindsetindependent operationconsultative engagementproblem-solvingroot cause analysisactionable insights
