Account Manager

Paymentology

Account Manager responsible for client relationship management in fintech. Collaborating with internal teams and utilizing data-driven insights for client satisfaction and growth.

Posted 5/13/2026full-timeRemote • 🇭🇰 Hong KongMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Understand the unique needs and goals of each client
Monitor and analyse client account performance and ensure issues are addressed proactively
Identify opportunities for upselling additional services or features
Act as the primary point of contact for client issues or concerns
Maintain oversight of client Zendesk tickets and escalate as necessary
Coordinate with internal teams to resolve client issues promptly and effectively
Develop and execute annual client success plans aligned to business objectives
Assist with contract renewals and negotiations to drive retention and satisfaction
Use data analytics to assess performance and recommend improvements
Report regularly on KPIs and client health metrics
Advocate for clients internally to influence improvements in products and services
Collaborate with global Account Managers to ensure consistency in client experience
Maintain accurate records of client communications, billing, and contractual obligations
Provide clients with resources and training to maximise service value
Communicate regularly with clients via calls, emails, and on-site visits where applicable

Requirements

What you’ll need

5–7 years of experience in account management, sales, or customer success supporting enterprise-level clients in fintech or SaaS companies
Knowledge of the cards and payments industry, particularly issuing
Strong sense of urgency and responsiveness to client needs
Ability to grasp new technologies and a keen interest in fintech and payment innovation
Time management and multitasking skills to manage multiple clients across time zones
Resilient mindset with the ability to work under pressure and focus on successful outcomes
Excellent analytical and data interpretation skills
Strong negotiation and communication skills, both written and verbal
Attention to detail and a customer-centric approach
Fluency in Mandarin / Cantonese and English.

Benefits

Comp & perks

At Paymentology , it’s not just about building great payment technology, it’s about building a company where people feel they belong and their work matters.
You’ll be part of a diverse, global team that’s genuinely committed to making a positive impact through what we do.
Whether you’re working across time zones or getting involved in initiatives that support local communities, you’ll find real purpose in your work — and the freedom to grow in a supportive, forward-thinking environment.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analyticsKPI reportingcontract negotiationclient success planningaccount managementcustomer successsales supportperformance analysisupsellingbilling management

Soft Skills

communicationnegotiationtime managementmultitaskingattention to detailresiliencecustomer-centric approachurgencyresponsivenesscollaboration