Paymentology

Account Manager

• Understand the unique needs and goals of each client
• Monitor and analyse client account performance and ensure issues are addressed proactively
• Identify opportunities for upselling additional services or features
• Act as the primary point of contact for client issues or concerns
• Maintain oversight of client Zendesk tickets and escalate as necessary
• Coordinate with internal teams to resolve client issues promptly and effectively
• Develop and execute annual client success plans aligned to business objectives
• Assist with contract renewals and negotiations to drive retention and satisfaction
• Use data analytics to assess performance and recommend improvements
• Report regularly on KPIs and client health metrics
• Advocate for clients internally to influence improvements in products and services
• Collaborate with global Account Managers to ensure consistency in client experience
• Maintain accurate records of client communications, billing, and contractual obligations
• Provide clients with resources and training to maximise service value
• Communicate regularly with clients via calls, emails, and on-site visits where applicable

Account Manager – APAC

Platform Engineer

• Design and implement cloud-based data platform infrastructure using Infrastructure as Code (Terraform)
• Build and maintain CI/CD pipelines that automate data engineering workflows
• Implement and operate observability solutions
• Collaborate closely with data engineers and cross-functional teams
• Apply best practices for high availability, disaster recovery, security and cost optimization

Data Platform Engineer

• Design and implement cloud-based data platform infrastructure using Infrastructure as Code (Terraform).
• Build and maintain CI/CD pipelines that automate data engineering workflows.
• Implement and operate observability solutions integrating monitoring, logging, and metrics.
• Collaborate closely with data engineers and cross-functional teams.
• Apply best practices for high availability, disaster recovery, security and cost optimization.

• Design and implement cloud-based data platform infrastructure using Infrastructure as Code (Terraform), with a strong focus on scalability, security, reliability, and cost-efficiency.
• Build and maintain CI/CD pipelines that automate data engineering workflows, data pipeline deployments, and infrastructure provisioning, ensuring faster deployment cycles and minimizing errors.
• Implement and operate observability solutions — integrating monitoring, logging, and metrics to ensure platform reliability, performance visibility, and fast incident response.
• Collaborate closely with data engineers and cross-functional teams to design and implement data pipelines, data models, and platform capabilities that meet performance and business requirements.
• Apply best practices for high availability, disaster recovery, security and cost optimization, while documenting infrastructure patterns, data architecture decisions, and operational procedures.

• Design and implement cloud-based data platform infrastructure using Infrastructure as Code (Terraform).
• Build and maintain CI/CD pipelines that automate data engineering workflows and infrastructure provisioning.
• Implement and operate observability solutions.
• Collaborate closely with data engineers and cross-functional teams to design and implement data pipelines, data models, and platform capabilities.
• Apply best practices for high availability, disaster recovery, security and cost optimization.

• Design and implement cloud-based data platform infrastructure using Infrastructure as Code (Terraform)
• Build and maintain CI/CD pipelines that automate data engineering workflows, data pipeline deployments, and infrastructure provisioning
• Implement and operate observability solutions — integrating monitoring, logging, and metrics
• Collaborate closely with data engineers and cross-functional teams to design and implement data pipelines and data models
• Apply best practices for high availability, disaster recovery, security and cost optimization, while documenting infrastructure patterns, data architecture decisions, and operational procedures.

• Design and implement cloud-based data platform infrastructure using Infrastructure as Code (Terraform)
• Build and maintain CI/CD pipelines that automate data engineering workflows, data pipeline deployments, and infrastructure provisioning
• Implement and operate observability solutions — integrating monitoring, logging, and metrics
• Collaborate closely with data engineers and cross-functional teams to design and implement data pipelines, data models, and platform capabilities
• Apply best practices for high availability, disaster recovery, security and cost optimization

• Design and implement cloud-based data platform infrastructure using Infrastructure as Code (Terraform).
• Build and maintain CI/CD pipelines that automate data engineering workflows, data pipeline deployments, and infrastructure provisioning.
• Implement and operate observability solutions — integrating monitoring, logging, and metrics to ensure platform reliability, performance visibility, and fast incident response.
• Collaborate closely with data engineers and cross-functional teams to design and implement data pipelines, data models, and platform capabilities that meet performance and business requirements.
• Apply best practices for high availability, disaster recovery, security and cost optimization, while documenting infrastructure patterns, data architecture decisions, and operational procedures.

• Design and implement cloud-based data platform infrastructure using Infrastructure as Code (Terraform).
• Build and maintain CI/CD pipelines that automate data engineering workflows.
• Implement and operate observability solutions integrating monitoring, logging, and metrics.
• Collaborate closely with data engineers and cross-functional teams to design and implement data pipelines, data models, and platform capabilities.
• Apply best practices for high availability, disaster recovery, security and cost optimization while documenting infrastructure patterns and operational procedures.

• Design and implement cloud-based data platform infrastructure using Infrastructure as Code (Terraform), with a strong focus on scalability, security, reliability, and cost-efficiency
• Build and maintain CI/CD pipelines that automate data engineering workflows, data pipeline deployments, and infrastructure provisioning, ensuring faster deployment cycles and minimizing errors
• Implement and operate observability solutions — integrating monitoring, logging, and metrics to ensure platform reliability, performance visibility, and fast incident response
• Collaborate closely with data engineers and cross-functional teams to design and implement data pipelines, data models, and platform capabilities that meet performance and business requirements
• Apply best practices for high availability, disaster recovery, security and cost optimization, while documenting infrastructure patterns, data architecture decisions, and operational procedures.