Analyst

• Handle and process cardholder disputes involving authorised and unauthorised transactions.
• Conduct detailed investigations using multiple internal systems and external partners.
• Validate data accuracy and ensure all documentation meets compliance and network standards.
• Determine appropriate actions and craft timely, accurate responses to networks within SLA and regulatory timelines.
• Oversee card authority processes including transaction approvals, declines, and authorisation reviews.
• Provide guidance to internal teams and clients on dispute outcomes, escalations, and card authorisation queries.
• Maintain current knowledge of card scheme rules, dispute categories, and operational procedures.
• Contribute to continuous improvement initiatives in dispute resolution, authorisation processes, and reporting accuracy.

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