Customer Support Representative II

PayJunction

Customer Support Representative II supporting merchants using PayJunction’s payment-processing platform. Resolving payment issues, onboarding accounts, and coordinating with internal stakeholder teams.

Posted 8/5/2026full-timeSanta Barbara • California, Colorado, Connecticut, Illinois, Massachusetts, Minnesota, New York, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $28 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and technical support within the payments industry, with a strong focus on effective communication and collaboration across teams. Proficient in managing merchant accounts and payment processing, ensuring compliance with service level agreements.

Highest-signal resume keywords

Payments Industry ExperienceMerchant Account ManagementCustomer Service ExcellenceEffective CommunicationZendesk Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment ProcessingMerchant Account SetupTechnical SupportService Level AgreementsFraud Alert Management

Soft Skills

Customer-Focused ApproachClear Communication

Tools & Technologies

ZendeskSalesforcePayJunction

Certifications & Qualifications

ETA CPP Certification

Industry Keywords

Payments IndustryOnboardingStakeholder CommunicationInternal Ticket ManagementCustomer Interaction Records

Tech Stack

Tools & technologies

C++

About the role

Key responsibilities & impact

Respond to incoming phone calls and support tickets, ensuring timely and effective resolution within established service level agreements (SLAs)
Manage internal “Admin” tickets involving rejected transactions, fraud alerts, and maintenance errors
Guide new merchants through onboarding, including PayJunction usage and partner software setup
Set up new accounts and assess for merges, additional TIDs, and configurations
Maintain up-to-date records of customer interactions
Ensure relevant teams are included in communications and stakeholder requests are addressed promptly
Provide industry-leading customer service and technical support to help clients succeed with PayJunction’s payment platform
Work closely with Sales, Underwriting, Risk, Engineering, and Accounting teams

Requirements

What you’ll need

3–4 years of experience in the payments industry
General understanding of merchant accounts and payment processing
Demonstrated history of clear and effective verbal and written communication
Customer-focused approach
Comfortable using computers, software programs, and mobile apps
ETA CPP certification is a plus
Familiarity with Zendesk or similar customer service platforms is a plus
Familiarity with Salesforce is a plus
Must reside in California, Illinois, Texas, Minnesota, Colorado, Georgia, Connecticut, Massachusetts, or New York
Must verify identity and eligibility to work in the United States
Must complete required employment eligibility verification upon hire
Potential background and/or credit checks

Benefits

Comp & perks

Health, dental, and vision paid 100% by company for you and your dependents
401k with 6% match
FSA and Dependent Care FSA
Long-term & short-term disability coverage for you paid 100% by company
8 paid company holidays per year
2 paid floating holidays per year
1 paid volunteer day per year
Paid Time Off
Home office equipment stipend
Annual Learning Stipend
Quarterly “fun budgets” for team bonding events
Opportunity for growth within the company
Opportunity for remote, in-office, or hybrid work
Company-provided equipment for your home office
An equipment allowance for home office essentials
Free instructor-led yoga classes via Zoom
Bright and open offices in downtown Santa Barbara
Stocked snack kitchens
Collaborative work spaces with Herman Miller chairs, height-adjustable desks, and a large 32-inch monitors
Dog-friendly office