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PayJoy

CX Tools & Automation Analyst

PayJoy

CX Tools & Automation Analyst optimizing customer experience and API usage at PayJoy. Collaborating with global teams to enhance tools and streamline customer interactions.

Posted 4/22/2026full-timeBogota • 🇨🇴 ColombiaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact
  • Collaborate with the Tools Global Manager to assess the company's tooling needs and requirements.
  • Assist in regular audits and assessments to ensure tools are functioning optimally and meeting user requirements.
  • Assist in the configuration, customization, and optimization of tools to align with business objectives and workflows.
  • Provide ongoing support and troubleshooting assistance to users experiencing issues with tools.
  • Document all changes made to the tools, as well as the inclusion and exclusion of access in order to provide track and control of these actions.
  • Proactively identify opportunities to enhance existing tools or implement new tools to drive efficiency and innovation and present implementation cases of said opportunities to the Global Tools Manager.

Requirements

What you’ll need
  • Undergraduate degree with 1-2 years experience in a customer experience or similarly high volume, highly structured environment.
  • Analytical skills in support of high impact initiatives.
  • Prioritization skills to direct your own efforts amid competing priorities.
  • Ability to communicate efficiently with stakeholders.
  • Proactive mindset.
  • Proficiency in English.

Benefits

Comp & perks
  • 100% Company-funded Health for employees and immediate family members
  • Life Insurance
  • Indefinite-term contract
  • 20 days of vacations, unlimited sick leave
  • $2,000 USD annual Co-working Travel perk
  • $2,000 USD annual Professional Development perk
  • Phone finance, headphone benefit, home office equipment allowance and wellness perks
  • Catered lunches

ATS Keywords

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Soft Skills
analytical skillsprioritization skillscommunication skillsproactive mindset