Customer Experience Associate

PayInc Payments

Customer Experience Associate resolving customer queries at a leading fintech company in Ghana. Engage, advise, and provide effective solutions in customer experience team.

Posted 7/19/2026full-timeAccra • 🇬🇭 GhanaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer engagement skills with a focus on resolving issues and identifying opportunities, while maintaining confidentiality and compliance within the Payments Industry. Proficient in Microsoft Office Suite and adaptable to proprietary systems and technologies.

Highest-signal resume keywords

Customer EngagementRegulatory Compliance KnowledgeMicrosoft Office ProficiencyFinancial Services ExperienceMultilingual Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Issue ResolutionProprietary Systems UnderstandingProject ManagementProduct ManagementRelationship Management

Soft Skills

Problem SolvingCommunicationAdaptabilityConfidentiality

Industry Keywords

Payments IndustryBusiness DevelopmentMarketing Activities

About the role

Key responsibilities & impact

Engage with PayAngel customers daily to resolve issues/queries, and offer advice
Proactively contact customers to offer resolution to outstanding queries/issues, identify/discuss potential customer needs/opportunities
Managing difficult situations with customers and providing them with a resolution, information or additional options
Ensure quick and proper response to all reasonable customer requests
Be knowledgeable and keep current on PayAngel’s various products & service offerings, processes, markets etc. to close any gaps in knowledge and enable effective resolution of customer queries/issues
Have an understanding/working knowledge of the basic regulatory/compliance requirements of the Payments Industry required for this role
Strong computer/technical proficiency and understanding of proprietary systems and processes to support successful customer engagement
Maintains the highest level of confidentiality with all information obtained
Participate in Marketing and Business Development activities
Providing additional support to the Business on projects as identified and assigned

Requirements

What you’ll need

BA/BSc. degree from a recognized University
At least two years’ work experience in a similar role (Project Management/Product Management/Relationship Management are similar roles that will be considered; A Master’s degree from a recognized university may be considered in lieu of Work Experience)
Proficiency Microsoft Office Suite – Word, Excel, PowerPoint
Strong Computer/IT Proficiency and quick adaptability to new technologies , proprietary systems and processes
Prior Experience in the Financial Services Industry is a plus
Multilingual skills are a plus (English, French & African dialects – Twi, Ewe, Ga, Yoruba, Igbo, etc.)

Benefits

Comp & perks

Engaging with PayAngel customers daily to resolve issues/queries and offer advice
Proactively contacting customers to offer resolution to outstanding queries/issues, identify/discuss potential customer needs/opportunities
Managing difficult situations with customers and providing them with a resolution, information or additional options
Ensure quick and proper response to all reasonable customer requests
Be knowledgeable and keep current on PayAngel’s various products & service offerings, processes, markets etc. to close any gaps in knowledge and enable effective resolution of customer queries/issues.
Have an understanding/working knowledge of the basic regulatory/compliance requirements of the Payments Industry required for this role.
Strong computer/technical proficiency and understanding of proprietary systems and processes to support successful customer engagement
Maintain the highest level of confidentiality with all information obtained
Participate in Marketing and Business Development activities
Providing additional support to the Business on projects as identified and assigned