Senior Solutions Specialist, Drug and Occupational Health

Paychex

Subject Matter Expert for drug screening and occupational health services at AccuSourceHR. Supporting client growth and retention through expertise, program design, and regulatory guidance.

Posted 6/30/2026full-timeRemote • Alabama, Arizona, Colorado, Illinois, Maine, Maryland, Massachusetts, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin • 🇺🇸 United StatesSenior💰 $65,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as a Subject Matter Expert (SME) on drug and occupational health services, including best practices, regulatory requirements, and industry trends.
Support client-facing activities, including: Participating in prospect and client calls, Providing guidance on program design and product selection, Explaining capabilities, compliance considerations, and service options
Partner with internal teams (Customer Success, Sales, Operations) to: Provide expertise on complex client needs, Recommend solutions tailored to client requirements, Assist in resolving escalations or unique scenarios, Offer consultative guidance to improve client program effectiveness, compliance, and overall experience
Maintain strong knowledge of: Federal and state drug screening regulations, Department of Transportation (DOT) requirements, Occupational health screening standards
Collaborate with vendors, laboratories, collection sites, and third-party administrators to: Clarify capabilities and service offerings, Address service-related questions or challenges, Support program alignment with client needs
Contribute to internal knowledge sharing by: Acting as a resource for team questions, Providing input on process improvements and service enhancements, Assisting with documentation or guidance materials as needed
Stay current on emerging trends, regulatory updates, and industry changes to ensure accurate and proactive guidance
Attend relevant conferences, webinars, or industry events to maintain subject matter expertise

Requirements

What you’ll need

High School Diploma or equivalent required
Bachelor’s degree or equivalent experience in Occupational Health, Medical, or related field preferred
Minimum 5+ years of experience in drug and occupational health services within the background screening industry required
Proven experience supporting client programs, preferably in a consultative or client-facing capacity
Advanced knowledge of drug screening programs and methodologies
Occupational health services
Medical terminology
Strong understanding of federal, state, and local compliance requirements
DOT regulations
Ability to translate complex requirements into clear, client-friendly recommendations
Strong communication and presentation skills, particularly in client-facing settings
Excellent problem-solving and analytical abilities
Experience working with vendors such as Laboratories, Collection sites, Third-party administrations, Medical Review Offices
Ability to balance multiple priorities and respond to dynamic client needs
Proficient with Microsoft Office Suite

Benefits

Comp & perks

Medical (with company contribution)
Dental (with company contribution)
Vision
Employer paid Life Insurance and Long-Term Disability
Short-Term Disability
401(k) (with company match)
Paid holidays
Paid time off (PTO)
Sick Time
Pet insurance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Medical TerminologyAdvanced Knowledge Of Drug Screening MethodologiesUnderstanding Of DOT RegulationsConsultative GuidanceProgram Design Expertise

Soft Skills

Strong Communication SkillsPresentation SkillsAnalytical AbilitiesAbility To Balance Multiple Priorities