Paychex

Customer Success Representative

Paychex

full-time

Posted on:

Location Type: Remote

Location: Maine • Maryland • United States

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Salary

💰 $15 - $16 per hour

Job Level

Junior

About the role

  • Communicate with customers via telephone and other electronic communication methods.
  • Multi-task between phone volume, live chats, and email.
  • Prioritizing communication to meet time service objectives.
  • Respond to client/applicant inquiries and conduct investigations to resolve client concerns.
  • Proactively place calls to clients to report status and/or gather necessary information to complete orders.
  • Follow up on outstanding client exceptions and inquiries.
  • Become a Subject Matter Expert (SME) on company product.
  • Maintain a high standard of customer service and rapport with our clients.
  • Work closely with other departments such as Operations, Implementations, Sales, and Account Management to help build and retain client partnerships.
  • Perform other clerical, administrative or customer-oriented projects/tasks as assigned.

Requirements

  • High School Diploma or equivalent
  • Minimum six (6) months of experience in a customer service role
  • One (1) year experience working in background industry (preferred)
  • Excellent customer service skills
  • Positive attitude and team player mentality
  • Strong sense of urgency
  • Detail oriented, organized, adept in time management, and able to multi-task
  • Exceptional written and oral communication skills
  • Strong interpersonal skills
  • Understanding of professional etiquette and ability to demonstrate professionalism in all communication styles (written, verbal, etc.)
  • Determination to overcome obstacles with a “can do” approach
  • Ability to adapt to change and able to remain calm in stressful situations
  • Trustworthiness to handle confidential information
  • Proficiency in Microsoft Office Suite applications
Benefits
  • Medical (with company contribution)
  • Dental (with company contribution)
  • Vision
  • Employer paid Life Insurance and Long-Term Disability
  • Short-Term Disability
  • 401(k) (with company match)
  • Paid holidays
  • Vacation
  • Sick Time
  • Pet insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicebackground industry experiencetime managementmulti-taskingadministrative tasksinvestigative skillsdetail oriented
Soft Skills
excellent customer service skillspositive attitudeteam player mentalitystrong sense of urgencyexceptional written communicationexceptional oral communicationstrong interpersonal skillsprofessionalismadaptabilitytrustworthiness
Certifications
High School Diploma