Payabli

Partner Success Manager

Payabli

full-time

Posted on:

Location Type: Remote

Location: Arizona • United States

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About the role

  • Own the post-integration experience for a portfolio of partner accounts, serving as their primary point of contact and trusted advisor
  • Build deep, consultative relationships with key stakeholders including executives, product leaders, and technical teams
  • Develop customized success plans that align partner business objectives with Payabli's capabilities and roadmap
  • Act as the voice of the partner internally, ensuring their needs are understood and prioritized across Product, Engineering, Sales, and Operations teams
  • Drive platform adoption by coordinating training, feature rollouts, and strategic touchpoints tailored to each partner's needs
  • Conduct regular business reviews to assess performance, review key metrics, and identify optimization opportunities
  • Proactively monitor partner health indicators and intervene early to address concerns or remove blockers
  • Educate partners on industry best practices, compliance requirements, and emerging payment trends relevant to their vertical
  • Identify and execute expansion opportunities including upsells, cross-sells, and new use cases that align with partner goals
  • Ensure high retention rates by delivering measurable outcomes, maintaining partner satisfaction, and mitigating churn risk
  • Develop and execute strategies to increase transaction volume, merchant acquisition, and revenue generation for partners
  • Collaborate with Sales to support contract renewals and identify opportunities for deeper partnership engagement
  • Own issue resolution from intake through resolution, coordinating with Support, Engineering, and Operations as needed
  • Manage escalations with urgency and transparency, keeping partners informed throughout the resolution process
  • Synthesize partner feedback and pain points to inform product roadmap decisions and service improvements
  • Track and analyze key performance indicators including partner health scores, processing volumes, approval rates, and merchant concentration
  • Provide regular reporting to partners and internal stakeholders on account performance, risks, and opportunities
  • Use data insights to make strategic recommendations and drive continuous improvement in partner outcomes
  • Maintain accurate records in CRM systems to ensure visibility and collaboration across teams

Requirements

  • 3-5+ years of experience in Client Success, Account Management, or Strategic Partnership roles, preferably in payments, fintech, or SaaS
  • Proven track record of managing high-value accounts with measurable retention and growth outcomes
  • Strong understanding of payment processing fundamentals, merchant services, and fintech ecosystems
  • Exceptional relationship-building skills with the ability to influence and collaborate with executive-level stakeholders
  • Outstanding communication skills—both written and verbal—with the ability to simplify complex technical concepts
  • Strong analytical and problem-solving abilities with a data-driven approach to decision-making
  • Proficiency with CRM platforms, customer success tools, Excel, and business intelligence software
  • Self-starter mentality with the ability to work independently, manage competing priorities, and thrive in a fast-paced environment
Benefits
  • Competitive base salary with strong performance-based upside potential
  • Stock options with the potential to unlock more equity as we grow
  • Flexible PTO
  • Comprehensive medical, dental, and vision insurance
  • 401K with company match, HSA, and pre-tax savings programs
  • Monthly education fund to invest in your professional development and passion goals
  • Fully remote work environment with a collaborative, supportive team culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
payment processingmerchant servicesdata analysisaccount managementstrategic partnershipcustomer successperformance metricsupsellingcross-sellingtransaction volume growth
Soft Skills
relationship buildinginfluencingcollaborationcommunicationproblem-solvinganalytical thinkingself-starterindependencetime managementadaptability