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About the role
Key responsibilities & impact- Facilitate Merchant Underwriting & Onboarding assessment.
- Monitor Merchant portfolio to flag or identify suspicious activity.
- Analysis of Chargebacks and Fraud Data to ensure compliance with Card Scheme Regulations. Recommend appropriate risk mitigation control.
- Handle queries relating to prospective and existing merchants related to financial risk. Solve risk-related issues with merchants.
- Ensure adherence to Company and Card Scheme rules and policies.
- Flag any transactional pattern that does not fit the expected activity and perform an investigation to ensure compliance with Card Scheme Regulations, internal policies, and procedures.
- Review and monitor Fraud and Chargeback levels as per Card Scheme regulations and internal accepted levels and provide notifications to the wider Risk team, management, merchants, and stakeholders.
- Generate reports and insights regarding fraud and merchants’ activity.
- Provide support for periodical and ad-hoc reviews and audits.
- Continuous process improvement and sharing best practices.
- Perform continuous assessment, monitoring, and management of Credit Risk.
- Ensure aggregated Credit Risk exposure is in line with the company’s risk appetite and proactively notify all stakeholders of any deviation.
- Handle queries relating to prospective and existing merchants related to financial risk.
- Assess and manage risks of the third-party vendors.
Requirements
What you’ll need- Minimum 2 year of hands-on experience within the payments industry, specifically in merchant underwriting, acquiring operations or other related role within a fintech or financial services environment.
- Experience with merchant onboarding and ongoing monitoring, including assessing merchant risk and managing low- and/or high-risk portfolios.
- Knowledge of card schemes requirements (e.g. Visa, Mastercard, AMEX) and best practices.
- Ability to operate in a regulated environment, strictly following internal procedures and external compliance requirements, while escalating non-compliance where necessary.
- High attention to detail, strong organisational skills, and the ability to manage workload effectively under deadlines.
- Ability to work independently while collaborating closely with Risk, Compliance, Operations, and Sales teams.
- Experience within Acquiring, PSP, or Card Scheme environments will be considered an advantage.
- Experience with underwriting tools such as WebShield, TrueBiz, G2, LegitScript, EverC, SimilarWeb, or Ballerine will be considered an advantage.
- Adaptability to evolving risk landscapes and changing Card Scheme requirements, with a strong willingness to learn and develop skills within the Risk function.
Benefits
Comp & perks- Future-Proof Your Finances: Once you’ve passed probation, we’ll kickstart your Provident Fund to secure your future.
- Grow with Us: Annual Learning Budget for professional development (eligible after probation)—because your growth is our growth.
- Wolt Your Way Through Lunch: €150 monthly Wolt allowance to keep you fueled and happy.
- Stay Active Your Way: Enjoy a SportsBenefits membership giving you access to a wide variety of gyms and sports facilities to support your active lifestyle.
- Drive in Style: After one year with us, you may be eligible for a company car—performance and availability permitting.
- Park with Ease: Complimentary parking space just steps from the office, so your commute is as smooth as your workday.
- Max Out Your Downtime: 25 days of vacation + public holidays + 10 days of sick leave.
- Shop & Save: Exclusive local discount card + tickets for exciting events like Beonix, basketball games, and more.
- Speak Like a Local: Join free Greek language classes, twice a week, open to all team members.
- Celebrate Together: We bring colleagues from all offices together for unforgettable company celebrations.
- Global Collaboration & Events: Opportunities to participate in international company events and initiatives, connecting with colleagues from all regions and contributing to a truly global community
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
merchant underwritingrisk assessmentfraud analysischargeback analysiscredit risk managementcompliance monitoringrisk mitigationreport generationprocess improvementportfolio management
Soft Skills
attention to detailorganizational skillsindependent workcollaborationproblem-solvingadaptabilitycommunicationtime managementanalytical thinkingstakeholder management