Product Manager – Digital Services

Paxton Access Ltd

Product Manager overseeing digital services and managing end-to-end product lifecycles. Collaborating with teams to align strategies and drive product success at Paxton.

Posted 5/21/2026full-timeBrighton • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own the end-to-end lifecycle of one or more software products, from discovery and definition through delivery, launch, iteration, and end-of-life.
Influence the service vision & roadmap, ensuring alignment with company strategy and customer needs.
Monitor product performance using agreed KPIs (e.g. adoption, usage, customer satisfaction, and commercial performance) and recommend enhancements or corrective actions.
Lead agile product development processes, writing clear user stories and acceptance criteria, and leading sprint planning, reviews and retrospectives.
Create, prioritise, and continuously review the product backlog. Utilising Jira as a primary system for backlog management, sprint tracking, dependency management, and release planning.
Collaborate with engineering and commercial teams to ensure timely, high-quality delivery, and ensure solutions are technically sound, user-centred, and commercially viable.
Own and manage the Change Control Board (CCB) process for software products, including impact assessment, prioritisation of change requests, and decision governance.
Translate business, customer, and market needs into clear functional and non-functional requirements for software development teams.
Build a strong understanding of software architecture concepts, including integrations, APIs, and data flows, to support effective decision-making.
Collaborate with technical teams to define, evolve, and prioritise public and internal APIs, ensuring scalability, security, and usability.
Visit end-user and installer sites to gather and analyse customer feedback, usage data, and market insights to drive continuous improvement and inform product roadmap decisions.
Support marketing activities, to ensure product positioning, messaging, and value propositions accurately reflect software capabilities.
Develop and maintain product documentation for product requirements, release notes, API documentation and internal materials.

Requirements

What you’ll need

Proven experience as a Product Manager or Product Owner managing hardware products, with exposure to firmware and/or software.
Strong understanding of hardware product lifecycles, with the ability to work confidently with engineering and technical teams.
Excellent communication and stakeholder management skills, with the confidence to make and own decisions.
A collaborative, customer-focused mindset with a genuine passion for technology and innovation.

Benefits

Comp & perks

We run a great social calendar with wine tasting, cooking classes, onsite yoga, staff parties, monthly internal events and more. It’s rare you won’t see something going on!
Hybrid working, work from home on Tuesday and Thursdays alongside our flexible working hours scheme.
Private medical insurance (Opt in) and healthcare cash-back plan with Health Shield.
Join a Carbon Neutral company – Paxton is Carbon Neutral in the UK, France, Germany & South Africa!
Modern offices, collaboration spaces, onsite mini-gym, and a gourmet café with subsidised food.
Discounted fitness memberships up to 75% off in your area with GymFlex.
Collaborative internal group initiatives like the Green Team, EDI Team, or the Charity Team.
Tech, bike, and travel or season ticket loans.
25-days holiday plus bank holidays, and you can buy & sell up to 5 days a year.
Recognised as one of the Best Companies to Work for in the UK, by Best Companies™.

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Hard Skills & Tools

agile product developmentuser storiesacceptance criteriaproduct backlog managementKPI monitoringsoftware architectureAPI developmentimpact assessmentrequirements gatheringdata analysis

Soft Skills

communication skillsstakeholder managementcollaborationcustomer-focused mindsetdecision-makingleadershipproblem-solvinginnovationadaptabilitypassion for technology