Paxton Access Ltd

Technical Customer Service Advisor

Paxton Access Ltd

full-time

Posted on:

Location Type: Hybrid

Location: Brighton • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

About the role

  • Delivering accurate technical product support to our UK installers or customers via phone, email, or webchat.
  • Handling any sales or returns process requests
  • Troubleshooting, diagnosing, and resolving installation issues in a timely manner
  • Working closely with other teams within Paxton to trial and test new products or features

Requirements

  • For you to be passionate about providing first class customer service and want to learn a diverse product range.
  • Do what you do best and learn about our products and technology and confidently communicate with customers.
Benefits
  • We run a great social calendar with wine tasting, cooking classes, onsite yoga, staff parties, monthly internal events and more. It’s rare you won’t see something going on!
  • Private medical insurance (Opt in) and healthcare cash-back plan with Health Shield.
  • Join a Carbon Neutral company – Paxton is Carbon Neutral in the UK, France, Germany & South Africa!
  • Modern offices, collaboration spaces, onsite mini-gym, and a gourmet café with subsidised food.
  • Discounted fitness memberships up to 75% off in your area with GymFlex.
  • Collaborative internal group initiatives like the Green Team, EDI Team, or the Charity Team.
  • Tech, bike, and travel or season ticket loans.
  • 25-days holiday plus bank holidays, and you can buy & sell up to 5 days a year.
  • Recognised as one of the Best Companies to Work for in the UK, by Best Companies™.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer servicecommunicationtroubleshootingdiagnosingresolving issuescollaborationproblem-solvingadaptabilitylearningsupport