Paxos

Technical Account Manager

Paxos

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $143,648 - $168,998 per year

About the role

  • Partner with technical and operational teams at the customer to implement Paxos products and services post sale, spanning Brokerage, Money Movement, Orchestration and Tokenization / Dashboard.
  • Prioritize and deliver daily technical/operational requests across a broad book: intake, prioritization, routing to technical support when appropriate, SLAs, and crisp status to AMs and client counterparts.
  • Own integration health and reliability: monitoring and alerts, error recovery, reconciliations, data quality checks, and environment hygiene from sandbox to production.
  • Run change management: releases, API/schema/version updates, configurations and entitlements, keys/certs, IP allowlists, and maintenance windows—with tested runbooks and rollback plans.
  • Execute integration work aligned to the account plan: enable new capabilities, modify integrations, validate, roll out, stabilize; provide implementation consulting (patterns, test plans, go‑live readiness).
  • Codify and propagate shared learnings at scale: publish patterns, FAQs, runbooks, and build usage/SLA/error reporting so the team rarely solves the same problem twice.

Requirements

  • 5+ years of Implementation Consulting or Technical Account Management experience in enterprise SaaS/fintech/financial services
  • Track record of delivering complex technical implementations spanning multiple quarters with Enterprise Customers
  • Strong technical acumen with ability to lead API integrations
  • Experience managing complex stakeholder relationships
  • Excellent project management and communication skills
Benefits
  • A competitive total compensation and benefits package
  • Equity and bonuses based on both individual performance and company performance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
API integrationsdata quality checkserror recoverychange managementintegration health monitoringtechnical implementationconfiguration managementreconciliationsrunbooksSLA management
Soft Skills
project managementcommunicationstakeholder managementleadershipproblem-solving