Senior Manager – Technology Services, ServiceNow

Pax8

Senior Manager of Technology Services leading ServiceNow at Pax8, a cloud marketplace. Focusing on enterprise service management, platform innovation, and AI transformation.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $120,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading technical teams and driving operational excellence within enterprise ServiceNow environments, while leveraging automation and AI to enhance service delivery and customer satisfaction. Capable of translating platform strategy into impactful business outcomes through collaboration and continuous improvement.

Highest-signal resume keywords

ServiceNow ExpertiseTeam LeadershipOperational ExcellenceAutomation and AI AdoptionEnterprise Service Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow DevelopmentPredictive AnalyticsPerformance MeasurementGovernance PracticesService Management Processes

Soft Skills

MentoringCollaborationInfluencingCommunication

Tools & Technologies

Intelligent MonitoringAutomation CapabilitiesKPI Reporting Frameworks

Certifications & Qualifications

ServiceNow Certified System AdministratorITILPMP

Industry Keywords

Enterprise TechnologyOperational StrategyContinuous ImprovementService Delivery Transformation

Tech Stack

Tools & technologies

PMPServiceNow

About the role

Key responsibilities & impact

Develop and execute the long-term vision for ServiceNow across Technology Services.
Build, mentor, and inspire a high-performing team of platform specialists and technical leaders.
Create an environment where innovation, accountability, and continuous learning thrive.
Champion responsible AI adoption and empower teams to embrace emerging technologies.
Use operational insights, KPIs, and predictive analytics to continuously improve service quality.
Drive performance through measurable outcomes and clear service objectives.
Anticipate challenges before they become risks and coordinate effective solutions across teams.
Establish reporting frameworks that provide visibility into platform health, performance, and customer experience.
Oversee critical service management processes that ensure secure, resilient, and reliable operations.
Support enterprise-wide readiness for major initiatives, changes, and incidents.
Promote operational maturity through governance, continual improvement, and best practices.
Lead adoption of intelligent monitoring, diagnostics, and automation capabilities.
Identify opportunities to simplify processes and reduce manual effort through automation.
Sponsor innovative AI initiatives that improve efficiency and decision-making.
Balance short-term delivery needs with long-term platform sustainability.
Collaborate with Product, Architecture, Security, Workplace Experience, and business leaders to align priorities.
Influence roadmaps and investment decisions through operational expertise and platform insights.
Serve as a trusted advisor on ServiceNow capabilities, enterprise service management, and operational strategy.
Define and govern platform standards, configuration practices, and roadmap priorities.
Ensure a seamless and consistent employee experience across service management workflows.
Lead platform upgrades, lifecycle planning, licensing strategy, and governance initiatives.
Drive adoption of self-service capabilities that improve efficiency and customer satisfaction.

Requirements

What you’ll need

Bring substantial experience leading technical teams within enterprise technology environments.
Have demonstrated success developing managers, engineers, and future leaders.
Understand how to translate platform strategy into meaningful business outcomes.
Have proven expertise supporting and evolving enterprise ServiceNow environments.
Can confidently balance operational excellence, people leadership, and strategic planning.
Enjoy collaborating across diverse stakeholder groups and influencing senior leaders.
Have experience guiding service delivery organizations through transformation and change.
Are passionate about leveraging automation, AI, and modern technology to solve complex challenges.
Value continuous improvement and enjoy building systems, teams, and processes that scale.
Are comfortable communicating complex concepts clearly to both technical and non-technical audiences.
Hold a bachelor's degree in a related field or equivalent practical experience.
ServiceNow Certified System Administrator, ITIL, PMP, or similar certifications are highly valued.

Benefits

Comp & perks

401(k) plan with employer match
Medical, Dental & Vision Insurance
Employee Assistance Program
Employer Paid Short & Long Term Disability, Life and AD&D Insurance
Flexible, Open Vacation
Paid Sick Time Off
Extended Leave for Life events
RTD Eco Pass (For local Colorado Employees)
Career Development Programs
Stock Option Eligibility
Employee-led Resource Groups