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About the role
Key responsibilities & impact- Build trusted coaching relationships with a diverse portfolio of IT MSP partners
- Deliver impactful 1:1 coaching sessions that drive measurable business outcomes
- Collaborate with content teams to shape thought leadership and partner-facing resources
- Continuously develop your coaching expertise, incorporating leading business frameworks and methodologies
- Keep partners accountable to their goals while supporting strategic decision-making
- Accurately document progress, engagement activity, and results achieved
- Optionally lead peer groups, facilitate workshops, and contribute as a trainer
Requirements
What you’ll need- 7+ years in a leadership role at an IT MSP
- Strong understanding of business operations, strategy, and performance improvement
- Proven ability to coach, influence, and inspire leaders to achieve meaningful results
- Familiarity with structured business operating systems and coaching frameworks
- Broad knowledge of IT services, tools, and business processes
- Exceptional organization, communication, and client service capabilities
- Strategic mindset with the ability to anticipate challenges and opportunities
- Ability to simplify complex topics and guide others through change
- Experience developing people and driving accountability
- Confident handling of challenging conversations and conflict resolution
- Passion for continuous learning, self-development, and industry engagement
Benefits
Comp & perks- Medical, dental, and vision insurance
- 401(k) retirement plan with company matching
- Generous paid time off and holidays
- Paid volunteer time off
- Employee assistance program
- Wellness initiatives and resources
- Ongoing learning and development opportunities
- Access to cutting-edge tools and technologies
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
coachingbusiness operationsperformance improvementstructured business operating systemscoaching frameworksIT servicesbusiness processes
Soft Skills
leadershipinfluenceinspirationorganizationcommunicationclient servicestrategic mindsetsimplifying complex topicsguiding through changeconflict resolution
