Pax8

Academy Operations Automation Coordinator

Pax8

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $40,000 - $52,000 per year

About the role

  • Run Academy operations end-to-end: coordinate onboarding, logistics, attendee tracking, and communications for Academy offerings (including coaching, live trainings, and peer groups)
  • Protect data quality: keep records accurate, current, and standardised across Academy systems so reporting and follow-through are dependable
  • Keep execution consistent: use checklists and defined workflows to ensure programs launch and run the same great way, every time
  • Spot issues early: notice gaps, exceptions, and operational breakdowns — and surface patterns so we can fix root causes
  • Support automation readiness: maintain clean inputs and structured data that enable future automation and AI-driven workflows
  • Document repeatable processes: capture “how we do the work” using approved templates so knowledge is clear, shareable, and scalable
  • Help test improvements: support validation of new workflows, forms, and system updates to ensure changes stick and outcomes improve
  • Identify automation candidates: flag repetitive manual tasks and process friction points that are ideal for automation
  • Coordinate across teams: manage requests to and from cross-functional partners (Sales, Enablement, Training, and more) with clarity and follow-through
  • Support admin and reporting: process orders, assist with basic reporting, and keep intake/tracking organised and timely
  • Keep guidance current: update SOPs, checklists, and operational guides as processes evolve

Requirements

  • Proven experience in operations, coordination, customer service, or administrative support within a fast-paced environment
  • Demonstrated ability to manage multiple moving parts, prioritise effectively, and follow through with ownership
  • Considerable attention to detail — especially around data accuracy, status tracking, and process consistency
  • Strong comfort working across systems and spreadsheets, keeping inputs standardised and dependable
  • Curiosity about automation and AI-enabled workflows, with an instinct for spotting repetitive work and friction points
  • Clear, confident communication skills — written and verbal — across a variety of stakeholders
  • Collaborative approach, with accountability and adaptability in a high-growth organisation
  • Experience with tools used for documentation, project tracking, or workflow coordination (for example: knowledge bases, ticketing tools, automation platforms, or AI assistants)
Benefits
  • Comprehensive medical, dental, and vision coverage
  • 401(k) retirement plan
  • Generous paid time off and company holidays
  • Paid parental leave
  • Life insurance and disability coverage
  • Employee Assistance Program (EAP)
  • Learning and development support to help you grow
  • Additional wellbeing and employee perks designed to support you inside and outside of work
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data quality managementprocess documentationworkflow coordinationautomation readinessstatus trackingreportingdata accuracychecklist managementproblem identificationprocess improvement
Soft Skills
attention to detailcommunication skillscollaborationadaptabilityownershipcuriosityprioritizationclarityaccountabilitycustomer service