Pavlov

Manager

• Own the recurring cadence for a book of live customers: weekly touchpoints, QBRs, monthly value reports, training and follow-ups
• Configure new Trig instances with customers: jobs, objectives, lifecycle stages, signals and value drivers - through hands-on workshops (on top of connected data; you won't build integrations)
• Own first-90-day success for new customers: kickoff → configured → first value → steady cadence
• Track value realised vs promised for every account, and put a number on the gap
• Spot expansion and upsell opportunities from signals, usage and stakeholder change, before the customer asks
• Build the expansion case (evidence, champion, ROI, sizing) and work it jointly with sales to close
• Feed customer and configuration friction back into product and playbooks

Customer Performance Manager