Member Success Manager

Pavilion

Member Success Manager responsible for the end-to-end member lifecycle and ensuring value realization at Pavilion. Serving as a trusted partner to enhance engagement and retention of a global member base.

Posted 5/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 per yearWebsite

About the role

Key responsibilities & impact

Own the end-to-end member lifecycle from post-enrollment through renewal, ensuring members consistently experience and recognize the value of Pavilion.
Monitor and manage member health and engagement signals, proactively identifying risk and opportunity across the member journey and developing appropriate interventions.
Drive retention and renewals through value-based conversations
Act as a trusted partner and advisor to members, connecting them to relevant peers, programs, and experiences.
Capture and synthesize member feedback to serve as an internal advocate for our members and inform improvements across onboarding, programming, and lifecycle experience.
Contribute to developing scalable success practices and playbooks as Pavilion grows.

Requirements

What you’ll need

3+ years of experience in Customer or Member Success, Account Management, or Renewals at a subscription business
Proven experience owning renewals and retention outcomes
Strong communication skills and comfort engaging with an executive-level audience
Ability to balance high-touch relationships with operational discipline across a sizable book of business
Highly organized and comfortable operating in a fast-moving, startup environment where there isn’t always an existing playbook.

Benefits

Comp & perks

Supportive and kind environment that supports remote employees
Work within a supportive, nurturing environment that values kindness and collaborative effort
Ability to positively influence and impact the lives of our members throughout the globe by enabling professional and personal development
Join a mission-driven organization that prioritizes the professional growth of its members above all
Engage with some of the brightest minds in various industries and gain insights that can propel your own career forward
Enjoy the flexibility of remote work along with the opportunity to develop new skills and advance within the company

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communication skillsorganizational skillsrelationship managementoperational disciplinemember advocacyengagement strategiesvalue-based conversationsfeedback synthesisscalable success practicesproactive problem-solving